Global Payments Inc. · 14 hours ago
Software Support Analyst
Lenexa, KS
Full-time
Hybrid
Entry, Mid Level
$27/hr - $30/hr
2+ years expGlobal Payments Inc. is a company focused on providing innovative payment solutions, and they are seeking a Software Support Analyst to deliver help desk support to end-users for various applications and hardware. The role involves logging issues, providing technical support, and ensuring timely resolution of client problems to maintain customer relationships.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
No H1B
Responsibilities
Receives a diverse range of client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); reviews information to define issues and determines the ultimate impact. Documents and/ or generates CSHD ticket for tracking purposes, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/ external client issues. Assists with facilitating appropriate resolution tasks to provide service or assistance required. Assists with coordinating relevant groups to initiate prompt issue resolution for High to Critical impact issues (e.g., access failures, system availability, etc.)
Provides level one technical support and develop more in depth knowledge by assisting experienced peers with internal/ external client problems (e.g., software updates/ installation, non-critical reports, etc.) related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in depth knowledge. Demonstrates a working knowledge of company systems/ client operating systems and develops knowledge of company module/ system enhancements while participating in external/ internal client meetings
Verifies systems during and after scheduled outages/ maintenance including screens, web sites and other company managed data for clients. Monitors critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables
Qualification
Required
High school diploma or equivalent
Typically, minimum 2 years relevant exp
Help desk, POS terminal experience
Preferred
Bachelor's Degree
Computer science or technical field
Typically, Minimum 4 Years Relevant Exp
Help desk; POS Terminal experience
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
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2026-01-22
2026-01-16
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