Upstate Medical University · 1 day ago
Receptionist
Syracuse-Auburn Area
Full-time
Onsite
Entry Level
$16.48/hr - $28.17/hr
1+ years expUpstate Medical University is seeking a Receptionist to greet clients and manage patient appointments. The role involves answering phones, directing calls, and handling patient correspondence while ensuring smooth office operations.
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Responsibilities
Greet clients as soon as they arrive and connect them with the appropriate party
Check in/check out patients
Make appointments for patients calling office and patients completing visit
Answer the phone in a timely manner and direct calls to the correct staff members
Retrieve faxes through electronic software program and direct/scan them to appropriate electronic record
Take and send via EPIC telephone messages/encounters to clinical staff and providers
Notify practice manager of any complaints or problems
Prepare and mail any patient correspondence
Handle incoming and outgoing mail
Tracks patient appointment cancellations and no shows. Attempts to reschedule appointments and sends out no show letters. Notifies practice manager
Other tasks within scope assigned by Nurse Manager
Qualification
Required
High school or equivalent and one year office experience in a related environment
Proficient use of computer and other office equipment
Has knowledge of commonly-used concepts, practices and procedures within healthcare
Possess excellent communication and multitasking skills
Possess positive interpersonal skills
Possess strong organizational skills
Will consider equivalent combination of education and experience
Preferred
Experience in a physician office with EPIC or an electronic medical record system
Benefits
Health, dental and vision insurance
Eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
Tuition reimbursement
Generous paid time off, including vacation and personal time
Paid sick leave
Holidays and floating holidays
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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