Global Laser Enrichment · 11 hours ago
End User Support Specialist II
Wilmington, NC
Full-time
Onsite
Entry, Mid Level
2+ years expGlobal Laser Enrichment (GLE) is focused on advancing next-generation uranium enrichment technology and is seeking an End User Support Specialist II. This role involves providing front line IT support, ensuring users can operate efficiently while adhering to strict cybersecurity and compliance standards.
EnergyLaserNuclearRenewable Energy
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, mobile devices, and specialized plant-floor equipment
Maintain PC hardware, operating systems, applications, printers, and peripherals
Assist users with PC-based software including Microsoft Office, engineering applications, and remote access tools
Manage user accounts, permissions, and multi-factor authentication (MFA) within Active Directory, following least-privilege principles
Execute routine system imaging, deployment, patching, and configuration maintenance
Assist with installation and upgrades of hardware and software components
Maintain workstations and systems in strict accordance with company policies, cybersecurity plans, and regulatory requirements
Ensure unauthorized software or hardware is not introduced into the environment
Identify and promptly escalate potential security incidents or policy violations to the Information Systems Security Officer (ISSM)
Support NRC, DOE, and internal audits and inspections
Maintain accurate documentation for hardware inventories, software licenses, system configurations, and baseline standards
Provide technical documentation and specifications to support infrastructure planning and upgrades
Assist with maintaining compliance documentation aligned with NIST standards (e.g., 800-53, 800-171) and CNSSI 1253
Support activities in accordance with site cybersecurity and physical security control plans
Perform other duties aligned with business and security needs
Adhere to radiological, environmental, and site safety requirements
Immediately report safety or environmental incidents, unsafe conditions, or near misses
Follow all EHS policies, procedures, and regulatory requirements
Complete all required training, including laser safety training
Perform safety and risk assessment duties as assigned
Qualification
Required
Active security clearance (DOE/NRC Q or Top Secret)
Bachelor's degree from an accredited institution or a high school diploma with at least four years of equivalent relevant experience
2+ years of experience administering, operating, and documenting accredited classified information systems
Hands-on experience with Windows 10/11 Pro, Active Directory, Office 365, VPNs, and SCCM/MECM
Working knowledge of NRC, DOE or DoD requirements for classified information systems
Strong understanding of NIST standards (e.g., 800-53, 800-171) and CNSSI 1253
Experience working with U.S. Government regulatory agencies
Ability to remain calm under pressure and communicate clearly with non-technical users
Preferred
Industry certifications such as CompTIA Security+, CompTIA A+, or similar
Benefits
Competitive compensation
Strong benefits
Opportunities for growth
Company
Global Laser Enrichment
Global Laser Enrichment is an energy company that develops laser uranium enrichment technology for nuclear fuel production.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Long
Chief Executive Officer
James Dobchuk
President and Chief Commercial Officer
Company data provided by crunchbase