Amerit Consulting · 15 hours ago
Bilingual Customer Service Representative
United States
Contract
Remote
Entry, Mid Level
$16/hr - $16/hr
2+ years expAmerit Consulting is a major process services provider to Government Health and Human services agencies, seeking a Bilingual Customer Service Representative for a fully remote role. The representative will handle incoming calls, document inquiries, and provide translation services for non-English speaking callers, while meeting performance standards and maintaining confidentiality.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Jatin R Bhardwaj
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Track and document all inquiries using the applicable systems
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Qualification
Required
Education: At least HS diploma OR GED. (Proof of education is must)
Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry
Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Company
Amerit Consulting
Amerit Consulting is a staffing and recruiting company that offers temporary staffing and payrolling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ian Wagemann
President, CEO
Recent News
2023-03-15
2022-07-12
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