Conexess Group · 12 hours ago
ITS Operations Center Technician I
Brentwood, TN
Full-time
Onsite
New Grad, Entry LevelConexess Group is a full-service staffing firm that has established itself in multiple markets since 2009. They are seeking an ITS Operations Center Technician I to provide continuous infrastructure monitoring and first-line escalation triage in a data center environment.
ConsultingInformation ServicesInformation TechnologyStaffing Agency
Responsibilities
Monitor carrier notifications, circuit alarms, and SD-WAN/edge alerts
Open and track carrier trouble tickets to resolution with documented follow-ups at defined intervals
Execute predefined troubleshooting steps from approved runbooks
Validate impacted Configuration Items (CIs) and facilities; coordinate vendor smart-hands as directed
Draft and send standardized outage communications using approved templates and subscriber lists
Perform daily walk-throughs to identify environmental, power, or hardware anomalies
Inspect cooling units per row, rack lights (amber/error), and fire suppression panels; validate cage/security
Weekly: verify Veeder-Root leak detection pass status; check generator fuel/containment; review UPS/ATS alerts; walk IDFs
Monthly: complete UST/fuel/environmental documentation; review UPS event logs; file compliance records
Triage escalations from Enterprise Service Desk and Acute Support
Validate priority, CI, impacted service, and business urgency; resolve via KB where possible
Capture required details and route accurately to next-level teams
Maintain shift logs and turnovers; follow SOPs/runbooks consistently
Escalate risks promptly; ensure accurate documentation and communications
Qualification
Required
On-site role; 12-hour Panama rotation including nights/weekends/holidays
Works as part of a two-person shift team (Option 1)
Vocational/Community College certificate or Associate degree in IT or related field
Basic networking (circuits, WAN/LAN)
OS familiarity (Windows/Linux)
Ticketing tools (ServiceNow or equivalent)
Clear written/verbal communication
Detail orientation and SOP discipline
Team mindset; ability to work 12-hour rotations
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
Founded in 2009
201-500 employees
H1B Sponsorship
Conexess Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
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