LCI · 7 hours ago
Customer Service Representative, Tier 1
Durham, NC
Full-time
Onsite
Entry Level
2+ years expLCI is dedicated to providing meaningful employment for the blind and visually impaired. They are seeking a Customer Service Representative to perform daily customer service functions and assist in meeting service goals and agreements.
EmploymentManufacturingRetail TechnologyWholesale
Responsibilities
Provide excellent customer service to customers and partners
Assist department in meeting customer service goals and service level agreements
Processing incoming orders for the department
Track and issue credits for customer returns
Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner
Maintain accurate records of customer interactions and service
Utilize reference materials to assist and resolve any inquiries
Assist the team with projects
Maintain the strictest confidentiality and privacy of customer and agency information
All other duties as assigned by Manager or Supervisor
Qualification
Required
High School graduate with additional training in customer service or one-year equivalent work experience
Two years of experience in customer service, customer support, or a related field
Must be proficient with Windows 10 and the Chrome browser and have basic computer skills
Able to multitask and use multiple computer programs at the same time
Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing
Demonstrated proficiency with Microsoft Office skills, especially Excel
Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues
Strong time management and prioritization skills
If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation
Benefits
Basic Life Insurance at no cost to the employee
401(k) with match and Surplus-Sharing Plans
Health, Dental, and Vision Insurance
Ten paid holidays annually
Paid Time Off (PTO)
On-site Health and Wellness program
Employee Assistance Program (EAP)
Company
LCI
LCI is a provider of manufacturing, distribution, wholesale, retail and technology consulting solutions – and one of the largest employers of Americans who are blind or visually impaired.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-03-11Post Ipo Debt· $400M
1985-05-31IPO
Leadership Team
Patrick Lindsey, CPA
Chief Operating Officer
Recent News
24-7 Press Release Newswire
2025-11-09
2025-11-07
2025-11-04
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