Concept Solutions, LLC · 5 hours ago
Help Desk Technician
Washington, DC
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expConcept Solutions LLC is a leading small business in technology, engineering, and management consulting. They are seeking a Help Desk Technician to provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms, ensuring the maintenance of IT infrastructure and software for situational awareness.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to requests for technical assistance in person, via phone, and electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Obtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches
Recognize security and privacy incidents and respond appropriately following the directions of incident response procedures
Direct others in following security requirements and adherence to FAA security policies and user agreement
Implement the proper access control to enforce least privilege user access on the network (i.e., Active Directory, Security Groups)
Support System Updates and Upgrades
Execute scripts for various software packages
Qualification
Required
Relevant bachelor's degree
3 years relevant experience in a help desk environment
8 additional years of relevant experience can be substituted for a degree
Must be willing and able to work a rotating shift schedule to include nights and weekends
Experience with Windows 10 security configuration, Active Directory
Understand the concept of least privilege user access
Knowledge of IT security architecture and design (firewalls, Intrusion Detection Systems, Virtual Private Networking, and virus/malware protection technologies
Knowledge of LAN/WAN design and general internetworking technologies
0-5% Travel Required
Applicants must maintain a Secret Clearance or higher
Benefits
Health, dental, vision and life insurance
Comprehensive 401(k) plan with matching and immediate vesting
Company
Concept Solutions, LLC
Concept Solutions is an information technology company that provides software development and cloud computing services
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
P
Phong Mai
President & CEO
Recent News
2024-10-25
Company data provided by crunchbase