Workers' Federal Credit Union · 12 hours ago
Sr. Mortgage Processor
Littleton, MA
Full-time
Hybrid
Mid, Senior Level
$25/hr - $35/hr
4+ years expWorkers' Federal Credit Union is dedicated to improving the daily lives of its members through specialized financial counseling and high-touch service. They are seeking a Senior Mortgage Processor to ensure accurate and efficient processing of mortgage and home equity loan applications, while also providing guidance to junior processors and supporting departmental initiatives.
Banking
Responsibilities
Prepare and review initial disclosure packages, including Loan Estimates, ensuring accurate loan setup and compliance with loan program guidelines
Deliver disclosure packages to members via eSign or mail, based on their communication preferences
Order and track required third-party reports such as appraisals, title, flood certifications, tax transcripts, and employment verifications
Review borrower documentation for completeness and alignment with AUS findings; request and collect any outstanding items
Process home equity applications from approval to closing, including communication with members, delivering required documents, and clearing pre-closing conditions
Monitor and review title and property condition reports, escalating any issues to underwriting as needed
Ensure timely submission of loan files to underwriting; update the LOS with verified information and clear conditions as received
Manage government loan files, including coordination with lenders, tracking conditions, and providing updates to borrowers, MLOs, and agents
Track key milestones such as underwriting timelines, financing contingencies, closing dates, and rate lock expirations; communicate proactively with MLOs
Prepare and issue revised Loan Estimates in compliance with TRID for any changes in circumstance
Communicate approvals to all relevant parties and conduct pre-funding audits, including verbal employment verifications
Support the closing process and ensure confidentiality of all borrowers and loan information
Uphold the Workers Credit Union 'Workers Way' culture through daily interactions and behaviors
Perform other duties as assigned to support departmental and organizational goals
Serve as a subject matter expert and resource for junior processors, providing guidance on complex loan scenarios, regulatory compliance, and internal procedures
Support the training and onboarding of new team members and temporary staff in collaboration with processing leadership
Take ownership of high-volume or high-complexity pipelines, including jumbo loans, construction loans, and government-backed programs
Lead or participate in departmental initiatives aimed at improving processing efficiency, compliance, and member experience
Support the implementation of policy updates, system enhancements, and procedural changes in coordination with mortgage processing leadership
Qualification
Required
High School Diploma or Equivalent Required
2-4 years of experience managing both first mortgage and home equity loan files from initial disclosure through closing
Skilled in reviewing and validating borrower documentation, ordering third-party reports, reviewing underwriting conditions, and ensuring compliance with TRID and investor guidelines
Proficient in using loan origination systems (LOS), coordinating with internal teams and external partners, and maintaining clear communication with borrowers to ensure timely and accurate closings
Known for attention to detail, efficiency in pipeline management, and delivering exceptional service while upholding confidentiality and organizational values
Strong knowledge of mortgage products, regulatory guidelines (including TRID, RESPA, and HMDA), and loan processing procedures
Proficiency with loan origination systems, AUS platforms, and document management tools
Key skills include attention to detail, strong organization, effective communication, and the ability to manage multiple files and deadlines simultaneously
Customer-focused approach, confidentiality, adaptability, and collaboration with internal teams and external partners to ensure efficient, compliant loan processing and exceptional member service
Preferred
4-7 years of experience
Demonstrated ability to handle complex loan scenarios, including jumbo, construction, and government-backed loans
Experienced in mentoring junior processors, resolving escalated issues, and serving as a subject matter expert within the team
Proven track record of leading process improvements, maintaining high pipeline efficiency, and delivering exceptional service
Recognized for attention to detail, leadership, and commitment to confidentiality and organizational values
Benefits
Comprehensive medical, dental and vision plans
Basic life and AD&D insurance, short-term disability and long-term disability
15+ days of paid time off (PTO) per year
Up to 16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes a Safe Harbor Match of up to 4%.
Tuition Reimbursement Program
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs
Company
Workers' Federal Credit Union
Credit Union serving those who live or work in Stafford Springs, Willington, Union, Ashford, Ellington, Somers or Tolland.
11-50 employees
H1B Sponsorship
Workers' Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase