Open Dealer Exchange · 3 hours ago
Desktop Support Engineer II
Southfield, MI
Full-time
Hybrid
Mid Level
4+ years expOpen Dealer Exchange (ODE) is seeking a Desktop Support Engineer Level II to support its workforce in Southfield, MI. The role involves providing advanced end-user technical support, managing desktop technologies, and ensuring a seamless employee experience across various IT services.
Information ServicesInformation Technology
Responsibilities
Incident & Service Request Management: Work all assigned incidents and service requests within the service desk system in accordance with defined service level agreements (SLAs)
End-User Support & Troubleshooting: Provide advanced troubleshooting and resolution for hardware, software, telephony, and peripheral issues to support employee productivity
Desktop Automation & Efficiency: Leverage enterprise desktop automation tools and recommend opportunities to automate and streamline support processes
Hardware & Software Standardization: Analyze, recommend, and support standardized hardware and software solutions across the organization
Process Documentation & Improvement: Document, maintain, and improve procedures related to IT standards, policies, and desktop support best practices
Asset Management: Maintain accurate inventory of hardware, software, and licensing assets to ensure compliance and operational readiness
Onboarding & Offboarding Support: Manage asset provisioning, initial technical setup, user orientation, and asset retrieval for employee onboarding and offboarding
Physical Security & Facilities Support: Manage physical security systems and oversee daily facility operations, including maintenance, repairs, and in-suite facility requests
Facilities Point of Contact: Serve as a primary point of contact for facility-related IT inquiries from employees and management
Special Projects & Collaboration: Participate in IT-related projects and perform additional duties as assigned to support departmental and organizational goals
Qualification
Required
Associate degree in computer science or a related field, or an equivalent combination of education, training, or experience
Minimum of 4 years of experience working in Information Technology
Minimum of 2 years of experience in a desktop or end-user support role
Preferred
Hands-on experience supporting Microsoft enterprise environments, including Active Directory, Entra ID, Intune, Group Policy, and/or core networking concepts (DNS/DHCP)
Experience supporting end-user devices and peripherals, including laptops, desktops, printers, scanners, and conference room A/V equipment
Familiarity with endpoint management, remote installation, and desktop automation tools in an enterprise environment
Working knowledge of IT service management tools such as ServiceNow
Exposure to networking and telephony technologies, including Cisco Meraki infrastructure and VoIP systems
Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently
Excellent written and verbal communication skills with a strong customer service focus
Ability to work effectively in a collaborative, team-oriented environment; prior team lead or mentoring experience is a plus
Benefits
Excellent compensation/benefit package
Hybrid work model
Company
Open Dealer Exchange
Open Dealer Exchange is a joint venture between CDK Global and the Reynolds and Reynolds Company.
201-500 employees
H1B Sponsorship
Open Dealer Exchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (3)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase