Cuyahoga Community College · 10 hours ago
Change Manager, Information Technology
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
6+ years expCuyahoga Community College is seeking a Change Manager in Information Technology to manage the Systems Administrator team and oversee change strategy and project execution for IT implementations. The role involves coordinating daily operations, developing change management processes, and ensuring stakeholder alignment and communication throughout projects.
EducationHigher EducationUniversities
Responsibilities
Manages day-to-day operations and staff including scheduling and assigning work, coaching, and assessing individual and team performance
Develops and maintains the change management strategy and roadmap for IT project implementations and/or upgrades
Coordinates and manages project team members, vendors, and cross-functional teams, ensuring everyone is aligned and meeting their commitments
Tracks project progress, identifies potential roadblocks, and reports status and risks to stakeholders and executive leadership regularly
Ensures all project deliverables meet quality standards and are successfully transitioned to operational support
Communicates change schedules, status, and impact to all relevant stakeholders, including IT teams, business units, and end-users
Organizes and chairs the Change Advisory Board (CAB) meetings, ensuring all necessary approvals and resources are secured before deployment
Continuously reviews and refines the IT Change Management process to improve speed, efficiency, and compliance
Establishes metrics to monitor change readiness, adoption, and overall success, providing regular reports to senior management
Leads the completion of unit goals, objectives, and expectations
Leads cross-training efforts to ensure support continuity throughout the team
Provides analysis, consultation, and recommendations to Systems Administrators, as necessary
Develops and maintains the necessary troubleshooting documentation
Assists with the preparation of monthly K.P.I. metrics and recommendations for ITS leadership to facilitate management decisions
Performs other duties as assigned
Qualification
Required
Bachelor's degree in I.T., Computer Science, or related field
Significant related experience may substitute for education
Minimum of six years of full-time professional experience in related field, with a strong focus on either Change Management or Project Management
Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations
Ability to identify and implement efficiencies within daily team operations
Possess strong relationship building and diplomacy skills with the ability to foster a team environment and work collaboratively
Ability to work with executive leadership, teammates, and end-users to address issues
Possess strong organizational and time-management skills
Possess excellent written, verbal, and interpersonal communication skills
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
Ability to facilitate top-level collaboration while managing sensitive issues
Ability to develop and maintain relationships with key contacts to enhance workflow and quality
Ability to research and analyze issues and develop solutions
Ability to work accurately with great attention to detail
Demonstrated intermediate Project Management skills
Demonstrated advanced proficiency with Microsoft Office
Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
Possess sensitivity to appropriately respond to the needs of students and the community
Preferred
Demonstrated proficiency in various project methodologies, including Waterfall, Agile, and Hybrid approaches
Demonstrated experience designing and delivering communications, training programs, and coaching to help end-users adopt new systems or processes
Demonstrated experience with Ellucian Banner and its associated Ellucian applications (Concur, DegreeWorks, etc.)
Possess intermediate proficiency with ERP Banner System (or equivalent program)
Company
Cuyahoga Community College
Cuyahoga Community College is a school.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.94MKey Investors
U.S. Department of Education
2023-01-20Grant· $0.94M
Leadership Team
Michael A. Baston, J.D., Ed.D.
President and CEO
Standish Stewart
Vice President and Chief Information Officer, Information Technology Services
Recent News
2025-09-12
2025-09-12
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