Technical Services Care Specialist-Shelton, CT (Hybrid Work Schedule) jobs in United States
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Budderfly · 23 hours ago

Technical Services Care Specialist-Shelton, CT (Hybrid Work Schedule)

positionShelton, CT
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$26/hr - $29.50/hr

Budderfly is a fast-growth energy management outsourcing company committed to reducing global carbon emissions. The Technical Services Care Specialist will support ticket resolution and ensure customer satisfaction within the Technical Services team, acting as a liaison between management and customers.

EnergyEnergy EfficiencyEnergy ManagementSoftware
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Growth Opportunities

Responsibilities

Owns the customer experience from beginning to end (in combination with Technical Support Associates) for Technical Services reported issues
Act as Liaison with management and our customers
Provide dedication to improve customer service and business productivity
Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
Provide excellent and timely customer service through phone, email, and chat
Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
Works to improve customer satisfaction throughout the Technical Services issue resolution process

Qualification

Customer satisfactionAnalytical skillsVerbal communicationWritten communicationProblem solvingMulti-taskingCustomer phone servicePositive relationshipsTeam playerContinuous learning

Required

Strong interpersonal, analytical, verbal and written communication skills
Coordinating multiple daily tasks concurrently
Demonstrated experience in customer phone service
Able to work as a team player and independently
Creative problem solver with ability to multi-task
Ability to work rotational weekend/holiday call
Passion for energy savings
Maintaining positive relationships with customers
Enjoys continuous learning, as supported by your organization, both technically and professionally
Excellent verbal and written skills
Work across / with organization Teams

Benefits

Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay

Company

Budderfly

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Budderfly is an energy management company with devices that measure and report on all elements of energy use.
dateFounded in 2007
location
Shelton, Connecticut, USA
people-size201-500 employees
web-link
https://www.budderfly.com/

Funding

Current Stage
Growth Stage
Total Funding
$382M
Key Investors
NuveenConnecticut Green BankBalance Point Capital Partners
2025-06-17Debt Financing· $100M
2024-01-23Debt Financing· $200M
2022-07-11Acquired

Leadership Team

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Albert Subbloie
Founder and CEO
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Lee Kaufman
VP of Operations| Worldwide Energy as a Service (EaaS)
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Recent News

Morningstar.com
Leap Growth Outperforms Virtual Power Plant Industry, Increasing Capacity By 100% and Growing its Network to 100+ Technology Partners
2025-10-16
Morningstar.com
Budderfly Virtual Power Plant Recognized by TIME as One of the Best Inventions of 2025
2025-10-09
Hartford Business Journal
Shelton-based manufacturer partners with Budderfly on energy efficiency upgrade
2025-10-01
Company data provided by crunchbase