PNC · 8 hours ago
Detection & Investigation Analyst Lead - Inbound Zelle Fraud
PA - Pittsburgh (15222)
Full-time
Onsite
Mid, Senior Level
$37K/yr - $61K/yrPNC Bank is a financial institution committed to delivering the best experience for its customers. The Detection & Investigation Analyst Lead will support inbound Zelle fraud detection by analyzing cases, reporting suspected fraud, and leading a team to mitigate fraud and organizational risk.
BankingFinanceFinancial Services
No H1B
Responsibilities
Inbound Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Analyzing cases generated from the network in the Customer Relationship Portal
Talking with customers whose transactions are suspicious of potential fraud
Reporting of suspected fraud
Reviews and investigates customer cases, reports and work for potential and actual loss
Minimizes fraud, Anti-Money Laundering and/or organizational risk
Performs early detection of suspicious activity
Controls and prevents losses
May lead the work of and/or train detection and investigation staff
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities
Recommends disposition
Identifies gaps and control enhancements
Uses defined research procedures to identify and resolve issues
Identifies trends and escalates as appropriate
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss
Shares best practices among the team and/or service partners
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate
Qualification
Required
University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Preferred
Active Listening
Analytical Thinking
Call Control
Customer-Focused
Customer Solutions
Decision Making
De-Escalation
Microsoft Excel
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Spreadsheet Management
Anti-money Laundering/Sanctions Policies and Procedures
Business Ethics
Business Process Improvement
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Information Capture
Operational Risk
Problem Solving
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
Founded in 1845
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
The Orlando Sentinel
2026-01-17
Company data provided by crunchbase