VersaTech, Inc · 1 day ago
Audio Visual (AV) Frontline Supervisor
Silver Spring, MD
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
7+ years expVersaTech, Inc. is an ISO-certified provider of innovative technology solutions to the public sector. They are seeking a highly skilled Audio Visual (AV) Frontline Supervisor to oversee AV operations and lead a team of technicians, ensuring seamless delivery of AV services and maintaining strong client relationships in a government setting.
Cloud ComputingCyber SecurityInformation Technology
Responsibilities
Develop and mentor direct reports, including AV Tech I, AV Tech II, and Meeting Production Specialist, fostering their professional growth and guiding them along their career paths
Act as the primary frontline personnel for client interactions in a governmental setting
Maintain a professional and welcoming demeanor while addressing client inquiries, needs, and concerns in a timely and effective manner
Demonstrate a strong technical knowledge of AV technologies, including projectors, video switching equipment, audio equipment, and online collaboration platforms such as Zoom Webinar and Microsoft Teams
Assume responsibility for consulting with clients to engage in comprehensive discussions regarding project concepts, objectives, and target audience
Manage software schedulers and meeting coordination, including asset management systems
Ensure that direct reports adhere to standard operating procedures and maintain the functionality of conference room spaces
Coordinate with vendors and contractors for the installation of audiovisual equipment in conference rooms
Engage regularly with the Contracting Officer's Representative (COR)
Deliver key performance indicators (KPIs) and foster effective communication to meet contract requirements and client expectations
Stay updated on industry standards, regulations, and best practices related to audiovisual operations and equipment
Utilize excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
Qualification
Required
7+ years of experience in AV conference room and event support, PC troubleshooting, and managing coordinating Event Management software
Experience in operating and troubleshooting projectors, video switching equipment, audio equipment, and Polycom video conferencing systems
Experience in managing live sound equipment, web streaming, broadcasting, and post-production editing
Ability to perform routine maintenance, cable management, and ensuring A/V equipment is in working condition
Ability to review performance, deliverables, and compliance with client requirements
Ability to conduct final inspections and vulnerability tests to ensure quality and reliability
Ability to evaluate equipment specifications and make recommendations for new equipment purchases
Experience leading teams, scheduling, and resource allocation
Possession of excellent verbal and written communication skills for effective client engagement and exceptional customer service
Ability to train and mentor junior and new team members
Ability to obtain and maintain a Public Trust Clearance
Ability to obtain Audio Visual Technician (AVT) certification
Preferred
Experience working with a government client or as a government contractor
Certified Technology Specialist (CTS) and CTS-I certified for this position
AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
Benefits
Medical, dental, and vision benefits
401k employer-matching retirement contributions after 90 days
Generous paid time off (3 weeks PTO plus 11 holidays)
Ample growth opportunities
Company
VersaTech, Inc
Founded in 2005, VersaTech, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Peay
CEO
Recent News
2023-04-10
Company data provided by crunchbase