Chase Brexton Health Care · 8 hours ago
Chief Operating and Quality Officer
Baltimore, MD
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expChase Brexton Health Care is seeking a Chief Operating and Quality Officer to oversee and integrate clinical and administrative operations, ensuring quality services across all centers. The role involves managing strategic projects, collaborating with leadership to improve operational efficiency, and maintaining high-quality patient care while adhering to regulatory standards.
Health CareMental Health
Hiring Manager
Dwight Walker, MS
Responsibilities
Leads and directs center operations’ managers/directors who oversee day to day operations
Provide leadership and mentoring to management staff in establishing/implementing departmental objectives related to staffing, policies, procedures, and overall productivity
Responsible for education of staff relative to regulatory and organizational requirements
Works closely with the Chief Medical Officer, Chief Information and Technology Officer and Chief Pharmacy and Strategy Officer for operational efficiencies
Responsible for the highest quality patient services delivered by respective sites with obtainable resources, while ensuring a cost-effective operation
Ensures quality patient care services for optimal patient experiences
Collaborates with leaders and staff to manage incoming and outgoing referral processes, patient access, and workflow and customer service
Collaborates with Chief Information and Technology Officer to manage and improve manager support systems within the organization such as but not limited to phone system, patient reminder, and patient intake systems, etc
Collaborates with Finance Leadership to manage and improve the organization’s overall denial rate on for billable claims and support optimal revenue cycle processes
Collaborates with Finance Leadership and Compliance Officer to manage and improve the financial eligibility process ensuring organizational compliance
Collaborates with Facilities and Finance Leadership to manage building projects including but not limited to renovations, relocations, and expansions
Support collaboration and implementation efforts with leaders and staff to develop consistency across Chase Brexton policies, procedures, and standard work
Maintain knowledge of quality, patient safety issues and best practices while adhering to all regulatory and organizational requirements
Integrate and coordinate planning efforts with all appropriate management staff
Together with leaders and staff, initiates, proposes, and facilitates strategy to optimize patient care and net operating income
Monitor external environment for new programs and evaluate competitors to create opportunities
Together with leaders and staff, leads and manages startup operations for new practices and establishes consistency with current Chase Brexton policies, procedures, and standard work for new operations
Manages staff efforts and assists operational management to design effective processes to develop strategies ensuring the long-range viability of the respective sites
Maintain and grow relationships with community organizations; serves as a liaison and representative when appropriate for this position
Responsible for the reporting of all quality, population health, risk management and compliance activities to the Board of Directors, CEO, CMO and across the organization
Development of Care Coordination Program for all nursing services
Responsible for population staff and value-based programs
Meets regularly to collaborate with leaders and staff to address concerns as needed
Establish and monitor and communicate organizational metrics that define quality care
Oversee the development and implementation of performance improvement plans along with management of the outcomes
Ensure the development and execution of organizational comprehensive Quality and Compliance Plans
Liaison to, or member of, organizational committees as appropriate
Liaison for county health departments and other regulatory agencies
Provides input and guidance regarding the selection and measurement of aims to improve operation functions
Works closely with IT to develop data reports. Effectively coordinates this process and provides support for related operation projects, including directing process improvement teams
Works collaboratively with leaders and staff to ensure operational, quality, and financial goals are attained
Works collaboratively with leaders and staff to prepare annual budgets and annual operating plans for all respective centers and departments and administers all functions within approved income and expense budgets
Maintains adequate staffing levels, authorizes requests for time off, arranges for adequate operational coverage, and oversees staff work schedules
Supports planning and execution of building construction or renovation
Works with medical staff to resolve issues and collaborates with the Chief Medical Officer
Consistently displays professionalism in dealing with customers, staff, and clinicians
Willingness to Learn
Maintains professional and technical knowledge by tracking emerging trends in FQHC operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Qualification
Required
Nursing Licensure
Master's degree in business or health administration
Five to seven years of senior leadership experience and change management
Familiarity with Practice Management Systems
Experience in Quality Improvement and Compliance
Experience working with Boards of Directors and external regulatory bodies
Company
Chase Brexton Health Care
When you think about health care what comes to mind? Medical exams? Health insurance? Shots? At Chase Brexton Health Care, we think about ‘care.’ When patients come to Chase Brexton for their health care, they receive more than medical attention.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Becky Frank
Chief Marketing & Development Officer
Deborah Gallagher
Board Liaison & Senior Executive Assistant to CEO
Recent News
Chase Brexton Health Care
2025-05-04
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