Dropbox · 16 hours ago
Support Enablement Engineer Intern (Summer 2026)
United States
Internship
Remote
Intern
Start in 2026 SummerDropbox is a cloud storage company that is seeking a Support Enablement Engineer Intern for Summer 2026. In this role, you will contribute to AI-driven enablement initiatives aimed at transforming customer support operations and improving agent efficiency through automation and collaboration with cross-functional teams.
CollaborationEnterprise SoftwareFile SharingPrivate CloudWeb Hosting
Responsibilities
Support the execution and rollout of AI-driven enablement initiatives across Customer Experience (CX) support workflows, working under the guidance of enablement engineers and AI Program Manager
Assist in designing, testing, and deploying AI-powered workflows, such as:
Monitor and troubleshoot issues related to CX tools and AI integrations, helping ensure system reliability, performance, and scalability
Analyze support and operational data to identify opportunities for AI-driven automation and workflow improvements
Collaborate with cross-functional partners across CX, Customer Experience & Success (CXS) Tech, and Go-to-Market (GTM) Platforms teams to ensure AI solutions align with real customer support needs and operational constraints
Develop and deploy automation scripts, configurations, or integrations to support AI enablement efforts
Qualification
Required
Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related technical field, with an expected graduation date in 2027
Demonstrated interest in solutions engineering, technology enablement, workflow automation, and applying AI-driven solutions to operational problems
Hands-on experience through coursework, projects, internships, or labs with AI, APIs, system integrations, or workflow automation concepts
Foundational familiarity with AI-enabled systems or tools used to support operational workflows (e.g., agent assist, knowledge retrieval, intelligent routing, or similar applications), either through academic projects, tooling exposure, or self-directed learning
Experience with at least one programming or scripting language (e.g., Python, JavaScript) and comfort working in a development or configuration-based environment
Analytical mindset with the ability to interpret data, identify patterns, and translate insights into practical process or tooling improvements
Ability to work independently on well-scoped tasks while collaborating effectively with cross-functional partners in a virtual team environment
Ability to clearly explain technical concepts to both technical and non-technical audiences
Curious, adaptable, and motivated to learn, iterate, and apply new technologies, particularly AI to real-world customer support and operational challenges
Exposure to CX tools (e.g., ticketing systems, knowledge bases, internal tooling) is a plus but not required
Preferred
Exposure to Customer Experience (CX) or support operations: Including hands-on experience with support tooling, case workflows, or service operations environments through internships, part-time roles, or academic projects
Experience building or configuring automation: Including scripts, integrations, or low-code/no-code workflows that reduced manual effort or improved operational efficiency
Familiarity with data analysis or visualization: To measure adoption, performance, or outcomes, using tools such as dashboards, spreadsheets, SQL, or similar analytics platforms
Experience collaborating cross-functionally with technical and non-technical partners to translate requirements into practical solutions
Demonstrated interest in applied AI enablement: Including experimentation with AI tools, prompt iteration, model outputs, or human-in-the-loop workflows in operational contexts
Hands-on experience with modern AI technologies and workflows, such as LLMs (ChatGPT, Claude, Gemini), automation platforms (n8n, Make, Gumloop), building AI agents, API integrations, MCP, AI coding assistants (Cursor, Claude Code), and no/low-code AI platforms (Lovable, Replit, Bolt)
Company
Dropbox
Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.
Founded in 2007
1001-5000 employees
H1B Sponsorship
Dropbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (127)
2024 (105)
2023 (103)
2022 (166)
2021 (197)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$2.41BKey Investors
JP Morgan ChaseJPMorgan PartnersBlackRock
2025-09-09Post Ipo Debt· $700M
2018-03-23IPO
2017-03-30Debt Financing· $600M
Leadership Team
Drew Houston
Founder & CEO
Arash Ferdowsi
Co-Founder
Recent News
2025-12-19
Business Standard India
2025-12-19
2025-12-16
Company data provided by crunchbase