Hearst Newspapers · 13 hours ago
Customer Success Strategist
301 Merritt 7, 1st Floor, Norwalk, CT, 06851, US
Full-time
Hybrid
Entry, Mid Level
2+ years expHearst Newspapers is seeking a dynamic Customer Success Strategist to support their digital advertising teams. The role involves building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth through effective management of digital media campaigns and performance analysis.
AdvertisingJournalismMarketingNewsSocial Media
Responsibilities
Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management
Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization
Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue
Become an expert on our digital and print products/services
Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution
Recommend new products and promotional opportunities to current clients and handle objections efficiently
Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth
Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations
Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes
Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations
Utilize our AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals
Qualification
Required
BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience
2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals
Superior presentation, interpersonal, and communication skills
Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred)
Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen
Benefits
Medical, Dental, and Vision coverage to keep you and your family healthy.
Competitive retirement plan with matching program in most markets.
Recharge with ample time off, including holidays and vacation.
Support for growing families, with paid leave for new parents.
Financial support for the care of your loved ones.
Be your best self with our mental wellness benefits.
Inclusive healthcare designed for every individual’s unique needs.
Helping you along every step of your family journey.
We care about your pets, too – helping you keep them happy and healthy.
Company
Hearst Newspapers
Hearst Newspapers is the division in charge of Hearst's newspapers, local digital marketing service businesses, and directories.
Founded in 1887New York, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carson S.
HR Business Partner
Laura Wilson
Director Major Account Partnerships
Recent News
2025-11-20
2025-05-23
2025-04-13
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