Amazing Life · 2 days ago
Customer Success Manager
Plano, TX
Contract
Onsite
Entry, Mid Level
2+ years expAmazing Life equips churches with content and technology that helps kids grow in their faith. The Customer Success Manager (CSM) is responsible for the health and retention of a defined book of church partners, focusing on product adoption and proactive risk management to drive strong Net Revenue Retention (NRR).
ContentNon ProfitReligionSocial Impact
Responsibilities
Own the overall health of assigned church accounts, proactively identifying risks and opportunities
Drive strong renewal outcomes through planning, relationship management, and value reinforcement
Monitor usage, engagement, and qualitative signals to prevent churn and contraction
Maintain accurate customer data, notes, and forecasting in internal systems
Lead structured Business Reviews that align church goals with Amazing Life solutions
Coach churches on best practices, adoption strategies, and ministry outcomes
Act as a strategic partner—not just support—helping leaders make confident decisions
Identify and surface upsell opportunities based on customer needs and usage patterns
Partner closely with Account Managers by scheduling AM-led calls where expansion may be appropriate
Partner with Content, Product, Sales, and Marketing to advocate for customer needs
Share feedback and insights that improve the product and customer experience
Participate in team planning, retrospectives, and process improvements
Qualification
Required
2+ years in Customer Success, Account Management, or a related customer-facing role
Experience managing a book of recurring-revenue customers
Strong communication and relationship-building skills
Ability to manage multiple accounts, priorities, and deadlines
Comfort working with data, ARR concepts, and performance metrics
Preferred
Experience working with churches, nonprofits, SaaS, or subscription businesses
Familiarity with NRR, renewals, and retention strategy
Background in consultative or advisory customer roles
Benefits
Mission-driven work with real impact
Clear expectations and measurable success
Thoughtful compensation aligned to outcomes
A team that values growth, mastery, and excellence
Space to do meaningful work with people who care
Company
Amazing Life
We’re Amazing Life Foundation—a nonprofit organization dedicated to equipping the church with Gospel-centered resources that inspire, connect, and transform.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase