Amerit Consulting · 1 day ago
Call Center Representative
United States
Contract
Remote
New Grad, Entry Level
$16/hr - $16.50/hr
0+ years expAmerit Consulting is a U.S. Fortune 1000 company providing process services to Government Health and Human Services agencies. They are seeking Call Center Representatives for a fully remote assignment to handle inbound calls, document inquiries, and meet performance metrics.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Aakash Devgan
Responsibilities
Answer inbound calls from consumers, prospective enrollees, and authorized representatives while adhering to performance standards, policies, and confidentiality requirements
Accurately track and document inquiries using designated systems
Complete assigned tasks according to established guidelines
Meet Quality Assurance (QA) and performance metrics
Fulfill requests for materials via mail, email, or digital download
Transfer or refer callers to appropriate departments as needed
Escalate issues to designated staff for resolution when appropriate
Facilitate translation services for non-English-speaking callers following procedures
Attend required meetings and trainings and maintain up-to-date program knowledge
Qualification
Required
High school diploma or GED required
0–6 months of relevant professional experience, or equivalent combination of education and experience
Bilingual proficiency required for bilingual-designated roles: Language: English with one of the following primary Languages Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tag along, English, Spanish
Benefits
Training Duration: 2–4 weeks (paid)
Company
Amerit Consulting
Amerit Consulting is a staffing and recruiting company that offers temporary staffing and payrolling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ian Wagemann
President, CEO
Recent News
2023-03-15
2022-07-12
Company data provided by crunchbase