Residential Customer Care - Tier I jobs in United States
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Socket Fiber · 4 months ago

Residential Customer Care - Tier I

positionColumbia,MO,US
timeFull-time, Part-time
remoteOnsite
seniorityNew Grad, Entry Level

Socket Fiber is a local telecommunications company dedicated to providing exceptional data and voice services to the community. They are seeking a Residential Customer Care - Tier I member to deliver excellent customer service, maintain customer accounts, and assist with billing and account inquiries.

InternetTelecommunicationsTV
badNo H1Bnote

Responsibilities

Answering calls in a timely manner
Call queue management
Setting up new customer accounts
Accurate and complete documentation
Assisting current customers with account changes/inquiries
Assisting other departments with customer information
Basic troubleshooting
Regular reliable attendance

Qualification

Customer serviceTelephone handlingProficient computer skillsWritten communicationVerbal communicationMulti-taskingPrioritizeFriendly demeanorRetentionUpsellingBasic math skillsReasoning abilityPunctuality

Required

Proficient computer skills
Excellent written and verbal communication skills
Multi-tasking
Ability to prioritize tasks
Friendly demeanor
Telephone handling skills
Retention
Upselling
Regular reliable attendance
Answering calls in a timely manner
Call queue management
Setting up new customer accounts
Accurate and complete documentation
Assisting current customers with account changes/inquiries
Assisting other departments with customer information
Basic troubleshooting

Preferred

Basic math skills
Reasoning ability
Previous customer service experience
Ability to accurately follow directions
Punctuality

Benefits

401k matching
Medical benefits
Dental benefits
Vision benefits
Free fiber services if available in your area

Company

Socket Fiber

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In 1994, our founders saw a need for a local Missouri internet provider.
dateFounded in 1994
location
Columbia, Missouri, USA
people-size51-200 employees
web-link
https://www.socket.net/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-07-08Private Equity

Recent News

PR Newswire
Socket Telecom Announces Strategic Investment from Oak Hill Capital and Pamlico Capital
2025-07-08
Pulse 2.0
Socket: Software Supply Chain Security Company Raises $40 Million (Series B)
2024-10-29
The Register
Socket plugs in $40M to strengthen software supply chain
2024-10-23
Company data provided by crunchbase