Docusign · 20 hours ago
Sr. Product Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
$106K/yr - $152K/yr
8+ years expDocuSign brings agreements to life, serving over 1.5 million customers globally. As a Sr. Product Consultant, you will partner with clients to recommend and configure DocuSign solutions, ensuring alignment with best practices and managing enhancement requirements for successful engagements.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
No H1B
Responsibilities
Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
Qualification
Required
BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
8+ years working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries
Preferred
Ability to uncover additional customer needs
Ability to drive customers towards productive utilization of their contract
Understanding of document and content management and/or workflow systems and their application to business process improvement
Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
Outstanding writing and verbal communication skills
Strong multitasking and organization skills
Proven track record of delivering projects or products to market within budget
Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
Experience with XML/Xpath or other structured data
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase