Physics World · 10 hours ago
Mobility Customer Support Program Graduate Intern - Summer 2026
Livermore, CA
Internship
Onsite
Intern
$23.26/hr - $31.62/hr
Start in 2026 SummerLawrence Livermore National Laboratory (LLNL) is a leading institution focused on advancing science and technology for national security. The intern will engage in customer service within the LivIT Mobility program, providing support for mobile device deployment, troubleshooting, and management.
Publishing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Work with the technical Mobility program staff to support the Laboratory’s institutional Mobility program, including providing basic customer support for mobile device functionality and usage
Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system
Provision and deploy mobile devices according to established policies and procedures, ensuring proper management and functionality under close supervision
Provide entry-level hands-on assistance with device operation and rules for use
Assist with mobile device password resets
Assist with loaner mobile device checkout and returns
Participate in various mobility-related projects and process improvement initiatives
Perform other duties as assigned
Qualification
Required
Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA)
Must be a college or university student in good standing at an accredited institution with a graduate degree in information systems, Computing Science, Communications, or related field
Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities
Effective communication skills
Basic experience using computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices
Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience
Ability to work in a team environment
Benefits
Holiday Pay
Sick leave accrual
Individual 401(k) contributions
Company
Physics World
Physics World is print and digital science magazine that features the latest interviews, information, and news from the physics world.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase