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Youngsoft Inc · 15 hours ago

Help Desk Analyst

Lansing, MI

Contract

Onsite

New Grad, Entry Level

Youngsoft Inc is seeking a Help Desk Analyst to manage and coordinate incident response activities supporting the State of Michigan's Critical Business Functions. The role involves monitoring systems for operational stability and compliance, managing incidents, and ensuring adherence to security and change management processes.

Hiring Manager

MADHUKAR MISHRA

Responsibilities

Initiate and manage Medium, High, and Critical Incidents; perform triage, impact assessment, and escalation per SOPs

Issue Communications Matrix Notifications (CMNs) for High and Critical Incidents in accordance with SOP 12 and SOP 12-2

Monitor server, network, and system performance to ensure SLA compliance; open and route trouble tickets as needed

Monitor and manage environmental systems (generators, UPS, PDU, HVAC, and water supply) to ensure proper operation

Monitor security systems and activities; track, report, and document security issues or irregularities

Grant and administer physical access to hosting centers in compliance with established security policies

Execute mainframe programs and production jobs using automated scheduling systems to meet customer timelines

Perform tape library operations, including tape handling, off-site storage coordination, and logging

Prepare and submit operational status reports; communicate system status via tickets, dashboards, broadcast messages, and reports

Review Change Management schedules and update Requests for Change (RFCs) as requested

Maintain thorough documentation of incidents, issues, impacts, and resolutions

Qualification

Incident managementServer monitoringNetwork monitoringMainframe operationsBatch processingChange managementSecurity complianceDocumentationCommunication

Required