SupplyScape · 2 days ago
Service Desk Engineer II
Elk Grove Village, IL
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
4+ years expOrsini is a leader in rare disease and gene therapy pharmacy solutions, dedicated to simplifying patient access to advanced medicines. The Service Desk Engineer II will provide hands-on IT Infrastructure engineering and Tier 2 help desk support to ensure the stability and compliance of the company's on-premises and cloud environments.
AutomotiveEnterprise SoftwareLogisticsManufacturingPharmaceuticalSupply Chain Management
Responsibilities
Provide hands-on IT Infrastructure engineering and Tier 2 help desk support to ensure overall stability, security, integrity, efficiency, and HIPAA/HITECH compliance of the company’s on- premises and cloud environments
Acts as primary Escalation point for Help Desk contact for all types of infrastructure related issues and requests
Working with the senior manager of Infrastructure and IT partners, provision, implement, and manage infrastructure and end-user computing technologies that meet strategic initiatives from solutions that include commercial off-the-shelf (COTS) products, Software as a Service (SaaS)
Infrastructure-as-a-Service (IaaS), Platform as a Service (PaaS) and in-house hosted solutions
In collaboration with the Senior Manager of Infrastructure, develop and train on infrastructure policies, procedures, technical schematics, and process flow diagrams
Monitor infrastructure operations, including an alert system that reports on the health, performance, and capacity of infrastructure technologies and components
Monitor all infrastructure hosting and operations, including on premise and public cloud infrastructure associated to SaaS and IaaS
Utilize IT Service Desk including help desk ticketing, change and asset management and ensure end users receive support within agreed upon SLAs
Assist the Senior Manager of Infrastructure in the development of business cases for the implementation of new IT solutions
Processes and applies a broad knowledge of principles, practices and procedures related to IT operational support focused on cloud computing, virtualization, server management, storage network and security, telephony, mobile data management and applications in an enterprise environment
Administers and maintains end user accounts, permissions, and role-based access rights while adhering to principles of least privilege
In collaboration with the Senior Manager of Infrastructure, supports server and security audits in conjunction with HIPAA/HITECH compliance
Recommends, schedules, and performs network improvements, upgrades, and repairs
Meets routinely with team members and management to ensure proper information flow, including incident management reporting and project task updates
Create and maintain all relevant process and knowledge-based documentation related to service desk activities
Qualification
Required
Bachelor's degree in information technology, computer science, management information systems, related field or equivalent experience
Strong knowledge across the technology stack, including knowledge of, and experience with, network security, including use and management of cloud infrastructure
Exceptional analytical and problem-solving skills including the ability to handle complicated issues independently
4+ years' experience in administration of IT infrastructure that supports mission critical, high availability systems with a national presence
Ability to clearly and concisely communicate ideas, proposals and recommendations
Ability to multitask and prioritize critical projects in a fast-paced environment driven by multiple deadlines
Incident and asset management service applications
General knowledge of physical and virtual servers including Active Directory, Azure AD, DHCP, DNS, email, file and print servers
General understanding of network hardware including switches, routers, firewalls, web filters
Mobile devices including IOS/Android phones and tablets
Highly self-motivated and directed, with the ability to juggle multiple activities with different priorities
Strong interpersonal and communication skills, including excellent customer support skills
Positive attitude, with experience working in a team-oriented, collaborative environment with a variety of stakeholders
Exceptional interpersonal, communication and customer service skills
Requires infrequent after business hours maintenance and support
Preferred
MCSE, ITIL and Cisco certifications preferred
Prior experience in the healthcare, pharmacy, or pharmaceutical industries, preferred
Benefits
Medical Coverage, Dental, and Vision Coverage
401(k) with employer match
Accident and Critical Illness coverage
Company-paid life insurance options
Generous PTO, paid holidays, and floating holidays
Tuition reimbursement program
Company
SupplyScape
SupplyScape defined the electronic pedigree solution for the pharmaceutical industry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$29.01M2009-08-21Acquired
2007-09-06Series C· $10M
2006-05-12Series B· $8M
Company data provided by crunchbase