Vitable Health · 9 hours ago
Manager, Revenue Operations
United States
Full-time
Remote
Mid Level
3+ years expVitable Health is building a health benefits platform for everyday workers and their employers. The Manager of Revenue Operations will play a key role in shaping the customer journey, driving retention, and enhancing engagement and revenue growth within the client base.
Health CareHealth InsurancePrimary and Urgent Care
Responsibilities
Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services
Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions
Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling
Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI
Execute on and assist in refining processes for customer retention, renewals, and expansion
Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services
Drive proactive client communication to ensure renewals are won with ease
Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue
Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels
Drive the renewal process by managing your pipeline and initiating early client renewal conversations
Recognize areas of difficulty and opportunities, and suggest practical solutions to address them
Partner with Customer Success peers to drive process improvements within our team
Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI
Qualification
Required
3-5+ years of Customer Success experience in a fast-paced SaaS business
Proficient navigating across multiple systems, including HubSpot, Notion, G-Suite and Chargebee
Self-motivated, independent, and adaptable; comfortable with ambiguity, multitasking, and context switching
Passionate about customer satisfaction and seamless delivery
A lifelong-learner willing to take initiative and actively pursue answers
Enthusiastic about helping colleagues and team members succeed–we win as a team
Ability to effectively self-manage in a remote work culture spanning multiple time zones
Exceptional ability to identify retention risks and proactively address them
Excellent communication skills and ability to represent Vitable in key customer meetings and at events
A track record of high customer retention and revenue expansion
Benefits
100% Silver Plan + Full Medical Coverage
Dental and Vision Coverage
401(k) and Life Insurance
Access to Vitable’s Primary Care membership
Unlimited PTO
Remote-first culture with a supportive team
MacBook and any other gear you need
Mentorship opportunities through First Round Capital
Home office setup stipend
Competitive equity package
Company
Vitable Health
Vitable Health offers primary care and mental health services through membership.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.8MKey Investors
First Round Capital
2024-07-19Series A· $16M
2021-10-27Seed· $7.2M
2020-10-21Pre Seed· $1.6M
Leadership Team
Joseph Kitonga
Founder
Recent News
Business Wire
2025-12-09
Morningstar.com
2025-10-15
Company data provided by crunchbase