Banc of California · 9 hours ago
Officer, Branch Operations Manager
Yucca Valley, CA
Full-time
Onsite
Senior Level
7+ years expBanc of California is a premier relationship-based business bank focused on providing banking and treasury management services. The Officer, Branch Operations Manager is responsible for achieving branch goals, providing leadership to the team, and ensuring compliance with bank policies and regulations while delivering excellent customer service.
BankingFinanceFinancial Services
Responsibilities
Assure high quality and friendly customer service and adherence to growth and brand standards
Resolve customer inquiries/complaints and situations in a positive professional and efficient manner
Promote effective operational and service environment
Monitor staff’s performance relative to losses, differences and mitigating risk. When appropriate, coach for improved performance
Approve transactions within established guidelines, and escalate when required
Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control
Conduct regular staff meetings to ensure compliance with all Bank policies and procedures
Review daily reports
Assist Branch Manager in meeting deposit growth goals
Assist Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages
Identify and mitigate audit and operational risk
Monitoring expense control
Involved with interviewing and hiring decisions
Prepare and deliver in a timely manner, the employee performance evaluations, goal planning, and corrective action notices as applicable
Manage, support, coach and train staff to ensure that immediate action is taken to improve performance
Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Performs other duties and projects as assigned
Qualification
Required
7 years in branch operations, including 3 years supervisory or other leadership experience is required
High School Diploma or equivalent is required
Mastery of the operational regulatory environment with thorough knowledge of banking operations is required
Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required
Resourceful with ability to manage multiple tasks/projects and deadlines simultaneously is required
Review and be knowledgeable of departmental and human resource's policies & procedures is required
Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance is required
Leads the identification of opportunities to refer new products and services to clients based on their financial goals; ability to match the right partner to the client based on needs is required
Regularly coaches and mentors to achieve goals; collaborates across the organization to get things done through partnerships and by building an environment of trust is required
Credible, influential, and confident in communication engagement style; listens to hear expressed and unexpressed needs and translate that to action is required
High level of initiative, actively takes on new challenges and projects; influences team's understanding of and successful acceptance of change is required
Directs high performance and results achievement; empowers others to succeed is required
Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize a strategic plan and developing in ability to use it to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required
Continuously coaches team to high levels of performance and assists team in reaching career goals is required
Ability to look for and contribute to growth opportunities for the branch is required
Preferred
Associate's degree or higher strongly preferred
Benefits
401k plan which includes a company match and immediate vesting.
Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
Adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
Paid vacation days, holidays, and volunteer time off.
Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
Company
Banc of California
Banc of California provides a full-service banking and home lending to individuals and their businesses and families.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$20MKey Investors
Patriot Financial Partners
2013-12-05Post Ipo Equity· $20M
2002-08-23IPO
Leadership Team
Ken McMullen
Treasurer
Recent News
2026-01-22
Benzinga.com
2026-01-07
2025-12-08
Company data provided by crunchbase