Robin · 1 day ago
Technical Support Specialist
Boston, MA
Full-time
Hybrid
New Grad, Entry Level
$55K/yr - $70K/yrRobin is reimagining workplace operations as a strategic function, with AI at the core of their platform used by thousands of offices worldwide. They are hiring an entry-level Technical Support Specialist to provide thoughtful problem-solving and hands-on troubleshooting for customers, ensuring a smooth customer experience while contributing to internal knowledge-sharing.
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Responsibilities
Support customers via chat, email, and phone by asking the right questions, diagnosing issues, and guiding them step-by-step to effective solutions with empathy and urgency
Troubleshoot in real time through screenshare sessions when hands-on support is needed
Escalate bugs and complex issues to Engineering, and partner with Product to clarify expected behavior
Document issues and resolutions clearly to support internal knowledge-sharing and customer self-service
Contribute to improving internal processes and support documentation as you learn the product
Collaborate with teammates to maintain queue health and deliver a great customer experience
Participate in team huddles, share learnings, and suggest workflow or process improvements
Qualification
Required
Entry-level position
Support customers via chat, email, and phone
Diagnose issues and guide customers to effective solutions
Troubleshoot in real time through screenshare sessions
Escalate bugs and complex issues to Engineering
Document issues and resolutions clearly
Contribute to improving internal processes and support documentation
Collaborate with teammates to maintain queue health
Participate in team huddles and share learnings
Enjoy helping people and solving problems
Curious about how products work
Comfortable learning new products and using documentation
Communicate clearly, empathetically, and confidently
Work well on a team and share knowledge freely
Motivated to build a strong foundation in technical support
Learning Velocity: Learn fast and apply new ideas quickly
AI Proficiency: Use AI to deliver solutions
Collaboration: Share knowledge and build together
Benefits
Medical & Dental Insurance through Blue Cross Blue Shield covered at 80% for you and your dependents, with two plan options including a High Deductible Plan with a company-funded HSA
Vision Insurance – EyeMed coverage to keep your future in focus
Company-paid protection – Short & Long Term Disability, Life, and AD&D insurance
Paid Parental Leave – 100% covered so you can focus on your growing family
Incentive Stock Options – Own a piece of what you’re building
401(k) with company match – Up to 3% match to help grow your nest egg
Flexible vacation policy – Take the time you need (and yes, we actually do!)
12 company holidays – Plus your flexible time off for the perfect work-life balance
Professional Development & AI Tools Stipend
Referral Bonus Program
Recognition perks
In-Office Commuter Stipend
Company
Robin
Robin is the AI platform for workplace operations.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$59.1MKey Investors
Atlassian VenturesTola CapitalFirstMark
2022-09-20Series Unknown
2022-07-14Series C· $30M
2019-03-01Series B· $20M
Leadership Team
Micah Remley
Chief Executive Officer
Zach Dunn
Co-Founder
Recent News
capital-riesgo.es
2026-01-20
2025-11-14
Company data provided by crunchbase