NEOGOV · 1 day ago
Human Services Clerk - Customer Service
Highlands Ranch, CO
Full-time
Onsite
Entry Level
$42K/yr - $60K/yr
1+ years expNEOGOV is part of Douglas County Government, which is seeking a Customer Service Representative to support the mission of the Douglas County Department of Human Services. The role involves providing information and service to customers, maintaining confidentiality of case information, and performing various administrative tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Works onsite with reliable, punctual, and regular attendance
Greets customers to the office, makes appointments and issues visitor badges/maintain visitor logbook
Maintains lobby area in a neat, professional environment and ensures appropriate information is available in lobby area
Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer
Provides information to customers in a courteous, polite, and professional manner
Obtains assistance from the assigned Case Specialist or Supervisor as appropriate
Responds to requests for applications for services by establishing appointments, sending out application packets, making referrals, and advising customers of information needed to facilitate services
Maintain documents in computer applications and systems
Records in multiple computer systems (State or County) related case file information
Initiates follow-up case status calls to customers as required
Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
Ensure mail bins are ready for daily pick-up
Monitors electronic fax system and distributes faxes periodically throughout each day; maintains paper supply in copiers
Monitors shared email box and ingests emails and documentation accurately into appropriate document management system or routes to appropriate staff
Monitors 'drop box' for client mail periodically throughout the day and at the end of each day; assuring that each item received is date stamped/recorded on the day received
Order, store and distribute supplies and needed
Maintain a reasonable on-hand amount of supplies
Coordinate with County Purchasing or copier vendor for service issues
Assist with maintenance of internet and intranet pages, and the Department’s resource or informational brochures
Provide voter registration information, and complete and submit the monthly and quarterly reports
Schedule interpretation services for clients
Schedule Administrative Hearings with Court and Department staff
File documents for Department staff, including court documents
Take notes at meetings and prepare minutes
Issue Benefit Cards to customers as appropriate and in accordance to the policy, procedures, and protocols of the Department
Accept payments (cash, check, or money orders), provide a receipt, scan, or copy as appropriate and make system notes as required
Provides administrative/clerical assistance to case specialists/supervisors as needed
Other duties as assigned
Qualification
Required
High school Diploma or GED
Requires 1 (one) year of customer service-related experience
This position requires successful completion of a criminal background check including fingerprinting through a national database
Preferred
Human Services experience preferred
Bilingual in Spanish (read/write/speak) preferred
Benefits
Medical/Dental/Vision
10 ½ paid holidays each year + a floating holiday
9 hours of paid vacation per month
8 hours of paid sick time per month
Medical insurance employees can choose from three plan options: United Healthcare Doctors Plan, United Healthcare HDHP Plan or United Healthcare Choice Plus Plan.
Life insurance 1.5 times employee salary at no cost to employee
Short-term and long-term disability at no cost to employee
Mandatory retirement – defined contribution of 8% - matched at 8%
Annual performance reviews with potential for an increase
Dental, vision, accident/critical illness insurance, tuition reimbursement, and employee training
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase