University of North Florida · 18 hours ago
Technical Support Specialist
Jacksonville, FL
Full-time
Onsite
Mid Level
$19.16/hr - $19.16/hr
4+ years expThe University of North Florida is a Carnegie Community Engaged Institution that seeks a Technical Support Specialist to assist in managing financial aid systems. The role involves ensuring the effectiveness of financial aid processes, participating in technology projects, and acting as a liaison between Financial Aid and IT services.
EducationHigher EducationUniversities
Responsibilities
Ensure that all financial aid processes and modules are working in the most effective and efficient manner possible and ensure data integrity
Participate on technology projects related to Financial Aid functions, including the planning, design and implementation of various technologies and web-based tools and services to support functions of Financial Aid
Act as liaison between Financial Aid and Information Technology Services
Testing of system upgrades are performed
Support Financial Aid with appropriate reports, operational improvements, maintenance and troubleshooting for Banner Financial Aid and other financial aid products. This will require meetings with leadership and functional users in appropriate areas of Enrollment Services to identify areas for operational improvements, maintenance and troubleshooting
Communicate Financial Aid technical needs and requests to ITS and other appropriate channels and represent Financial Aid and its interests at various meetings, as necessary
Serve as contact person between ITS and Financial Aid for technology projects; provide web and portal content to IT staff
Create and provide routine progress reports and information requests to involved parties
Create, implement and maintain the continued production of Financial Aid reports using Banner reports, Cognos and/or other products. This will include working with various user groups to define reporting needs and data requirements
Assisting the leadership of the Office of Student Financial Aid with the delivery of training related to Banner Financial Aid and financial aid software products
Provides supervisory support to the Director of Student Financial Aid in managing Financial Aid process work flow and awarding financial aid for state financial aid programs including but not limited to Florida Bright Futures Scholarship Program, Florida Student Assistance Grant, Rosewood Family Scholarship Program, Critical Teacher Shortage, Student Loan Forgiveness Program and First Generation Matching Grant Program
Responsible for auditing, evaluating and monitoring students' financial aid records to determine eligibility for awarding financial aid programs
Evaluates students' financial aid files against supporting documents, i.e. parents and student taxable income from federal tax forms, un-taxable income, family household size, number in college and assets of the family
Processes in-house corrections for the Federal Student Aid Report (includes monitoring problems with the correction process and communicating them to the supervisor.)
Assists with professional judgement petitions
Assists with the loan programs for awarding and disbursing of funds
Assists with refunds and repayment calculation and process for all Title IV programs
Assists in training coworkers in various financial aid processes
Other duties as assigned
Qualification
Required
Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219
Work-place experience with student financial aid administration
Work-place experience with data base structures and functions, query writing, report writing
Work-place experience with Microsoft applications (e.g. MS Office, SharePoint), Sungard/SCT Banner, Cognos, Stellent I/PM, Luminis portal, CMS website controls
Experience managing and/or coordinating technology-related projects, including business process analysis, process and data requirements, and project management
Experience working in a higher education environment, especially in Financial Aid
Strong project management, interpersonal, communication (both oral and written), problem solving, organization and documentation skills are essential
This position requires a strong background in technology and knowledge/experience in developing/enhancing software applications, as well as data base management skills
Company
University of North Florida
University of North Florida is a school in Jacksonville.
1001-5000 employees
H1B Sponsorship
University of North Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (15)
2023 (9)
2022 (12)
2021 (8)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$7MKey Investors
Parkinson's FoundationU.S. Department of Education
2023-07-25Grant
2023-02-27Grant
2022-09-22Grant· $7M
Leadership Team
Kimberly Mayer
Chief Research Officer (CRO)
Recent News
Crowdfund Insider
2025-11-08
2025-11-05
Jax Daily Record
2025-11-04
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