JVS Boston · 13 hours ago
Career Navigator, Workforce Pathways
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$46K/yr - $52K/yr
2+ years expJVS Boston is a non-profit agency dedicated to empowering individuals from diverse communities to find employment and build careers. The Career Navigator, Workforce Pathways provides career coaching and job placement support, helping participants set career goals and connect to training and employment opportunities.
Career PlanningSkill AssessmentVocational Education
Responsibilities
Manage an active participant caseload, delivering high-quality 1:1 career coaching that supports career goal setting, action planning, and follow-through
Provide job readiness services, including assessments, resume support, interview preparation, and job search coaching, to strengthen participant readiness and confidence
Support participant placement outcomes by identifying job leads, coordinating referrals, and assisting with applications, interviews, and hiring steps
Build and maintain relationships with employers and hiring partners to expand job opportunities aligned with participant interests, skills, and training areas
Deliver professional development workshops and group sessions, using participant feedback to improve engagement and learning outcomes
Track participant progress, services, and outcomes in required systems (e.g., Salesforce, MOSES), ensuring timely, accurate, and complete documentation
Monitor participant progress toward training completion, credentials, placement, and retention goals, escalating barriers and coordinating supports as needed
Collaborate with the Workforce Pathways team, colleagues across the organization, and external stakeholders to strengthen participant experience, program coordination, and employment outcomes
Build and maintain positive, trust-based relationships with participants to support engagement, persistence, and successful outcomes
Establish and maintain strong working relationships with employer partners, training providers, and community partners to support job placement and career exploration
Work collaboratively with Workforce Pathways team members, instructors, and colleagues across the organization to coordinate services and address participant needs
Serve as a liaison for participants, employer partners, and training providers to resolve issues and support successful outcomes
Participate actively in team meetings, case conferencing, and cross-program projects to strengthen coordination and shared learning
Contribute to a team culture that values collaboration, professionalism, accountability, and continuous improvement
Represent JVS/MassHire and promote program services, resources, and opportunities with participants, partners, and the broader community
Communicate regularly with the Manager of Workforce Pathways to share updates, flag challenges, and support program goals
Accurately document participant services, progress, and outcomes in required data systems (e.g., Salesforce, MOSES) in a timely manner
Track participant engagement, training completion, job placement, and retention outcomes to support program goals and reporting requirements
Prepare and submit required documentation, case notes, and updates to support internal monitoring and funder reporting
Maintain organized participant files and records in compliance with confidentiality, data security, and program requirements
Communicate effectively with participants, employers, and partners using clear, professional, and supportive language
Participate in meetings, trainings, case conferences, and cross-team collaborations as required
Support outreach, workshop scheduling, and coordination of career-related activities and events
Perform additional administrative and operational tasks as assigned to support program success
Qualification
Required
Minimum of 2–3 years of experience in career coaching, workforce development, case management, employment services, or a related field preferred
Experience providing 1:1 coaching and group-based services to job seekers or program participants
Demonstrated ability to support participants with job readiness, job search strategies, and career planning
Experience working with individuals from diverse backgrounds, including those facing barriers to employment, preferred
Strong interpersonal, communication, and organizational skills
Ability to manage multiple priorities, maintain accurate documentation, and meet deadlines
Comfort using data systems (e.g., Salesforce, MOSES, or similar databases) and standard technology tools
Ability to work independently and collaboratively as part of a team in a fast-paced, participant-centered environment
High School Diploma or GED required
Preferred
Bachelor's degree preferred in a related field such as Workforce Development, Career Coaching/Counseling, Human Services, Social Work, Psychology, Education, Human Resources, or a related area
Relevant lived and/or professional experience may be considered in place of a degree
Company
JVS Boston
JVS Boston is a workforce development organization in New England. It helps individuals gain skills, education, and find good jobs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.25MKey Investors
Massachusetts Clean Energy Center
2022-06-12Grant· $10M
2013-06-14Grant· $0.25M
Leadership Team
Kira Khazatsky
President and CEO
Recent News
2025-09-26
Rochester Business Journal
2025-06-08
BostonGlobe.com
2025-03-01
Company data provided by crunchbase