Chase · 2 months ago
Product Delivery Manager, Mortgage Applications
14800 Frye Rd, Fort Worth, TX, 76155, US
Full-time
Onsite
Senior Level
$104K/yr - $170K/yr
5+ years expChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Product Delivery Manager in Mortgage Applications will lead end-to-end product delivery processes and collaborate with stakeholders to enhance customer experiences and optimize product implementations.
BankingFinancial Services
Responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Develops and executes the strategic roadmap for the Commercial & Investment Bank (CIB) SPG Mortgage Finance platform, aligning with the firm's residential and commercial lending objectives and growth strategies
Assists in overseeing the end-to-end product lifecycle, including ideation, development, launch, and ongoing enhancements, ensuring the platform delivers value to our clients and stakeholders
Assists in leading and mentoring high-performing team of product managers, supporting engineers/developers, front office, and middle office teams, fostering a culture of innovation, collaboration, and excellence
Collaborates with key stakeholders, including business leaders, technology teams, and external partners, to gather requirements, prioritize initiatives, lead and participate in UAT and regression testing and drive successful product outcomes
Stays abreast of industry trends, competitive landscape, and regulatory changes to inform product strategy and ensure the CIB SPG Mortgage Finance platform remains competitive and compliant
Identifies and mitigates risks associated with product development and deployment, ensuring robust controls and governance are in place
Establish and monitor key performance indicators (KPIs) to assess product performance, user satisfaction, and business impact, driving continuous improvement
Qualification
Required
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Previous experience leading business requirement sessions with Product, Technology, Front Office (Business), and Middle Office (Operations) to include documented business requirements for development by technology teams
Strong leadership and stakeholder management skills, with the ability to inspire and motivate cross-functional teams
Ability to think strategically and translate business goals into actionable product plans
Excellent communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels
Strong analytical and problem-solving skills, with a focus on delivering innovative solutions
Preferred
Proficient knowledge of the product development life cycle, design, and data analytics
Good understanding of residential and commercial mortgage lending processes and technology platforms, particularly mortgage warehouse lending applications or similar systems
Applying Agile Scrum methodologies and practices; use of Jira for planning, tracking, and managing software development projects
Use of qTest or comparable for planning, managing, and tracking UAT and regression testing activities
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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