Electrolux Professional UK & Ireland · 4 hours ago
Account - Technical Support Specialist
4003 Collins Ln, Louisville, 40245, US
Full-time
Hybrid
Entry Level
1+ years expElectrolux Professional Group is a sustainability leader and a global provider of food service, beverage, and laundry equipment. The Account - Technical Support Specialist will serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and performing light troubleshooting for technical issues.
Machinery
Responsibilities
Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction
Communicate clearly and professionally through email, phone, and other channels
May be required to take inbound calls in a call center environment to assist customers
Perform light troubleshooting for technical issues and escalate when necessary
Dispatch service calls and coordinate with field technicians to ensure timely resolution
Monitor and manage service tickets, ensure accurate documentation and follow-up
Collaborate with internal teams to address customer needs and resolve issues efficiently
Provide regular updates and reports to management on account status and service performance
Qualification
Required
Strong organizational skills with the ability to manage multiple tasks and priorities
Excellent verbal and written communication skills
Friendly, professional demeanor with a customer-focused attitude
Basic technical troubleshooting ability and willingness to learn new systems
Proficiency in Microsoft Office Suite and Excel
High school diploma or equivalent required
1–2 years of experience in account management, customer service, or technical support
Preferred
Spanish Speaking preferred but not required
associate or bachelor's degree preferred
Benefits
Trust, ownership, and the opportunity to grow
The possibility to work hybrid and build a flexible worklife balance
Country-specific perks and benefits designed to support your well-being
Company
Electrolux Professional UK & Ireland
Welcome to the Electrolux Professional UK & Ireland Showcase Page.
10001+ employees
H1B Sponsorship
Electrolux Professional UK & Ireland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase