Liviniti · 1 day ago
Account Manager - Remote
United States
Full-time
Remote
Entry, Mid Level
2+ years expLiviniti is a company that focuses on providing exceptional customer service and support for its clients. The Account Manager role involves overseeing client needs, ensuring project deliverables align with service agreements, and collaborating with the Account Executive to execute client strategies.
BillingInsuranceRetail
Responsibilities
Providing timely responses to all client inquiries and addressing all client needs
Can prioritize competing priorities effectively and/or request support when needed
Works effectively across organizations to resolve client needs with a sense of urgency
Learns from Account Executive to better understand client utilization and needs
Ensures full understanding of client benefit package intent
Effectively and proactively communicates with clients and ensures that all communications are easy to understand
Delivers quality products in every interaction
Continues to focus and invest time in learning the Liviniti product suite and process interworking
Furthering intellectual capital and business acumen
Acts professionally in all interactions – both verbally and in writing
Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence
Preparing, co-leading, and owing all follow-ups from client meetings
Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines
Developing, updating, and delivering member documents, client reports, and other client correspondence
Working with client and AE to develop project timelines
Fielding and processing internal and external information requests and handling them in a timely manner
Maintaining current work-in-progress records and archives of past project information as appropriate
Ensuring a working knowledge of assigned clients’ objectives, understanding their benefit plan designs, and overall needs/expectations
Validating all systems accurately reflects their intent
Provide proactive communication with clients
Abide by all obligations under HIPAA related to Protected Health Information (PHI)
If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company
Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee
Qualification
Required
Bachelor's Degree required; or equivalent four (4) years of external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment
2 years of account management experience
Demonstrate good presentation skills and excellent negotiation skills
Experience with client or provider relations
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe
Outstanding analytical skills
Excellent verbal and written communication skills, establishing rapport and working with others
Program performance and understanding of healthcare analytics
Business Acumen
Organization skills
Time Management skills
Initiative
Flexibility
Communication Proficiency
Customer/Client Focus
Sense of Urgency
Preferred
Account management experience in a PBM environment or managed healthcare services
Benefits
Medical, Dental, Vision Insurance
Disability and Life Insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested
Company
Liviniti
Liviniti specializes in pharmacy benefit management, offering services like prior authorization and drug price look-up.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
LeAnn Boyd
CEO & Founder
Mike Stevens
Chief Financial Officer
Recent News
New Orleans CityBusiness
2025-09-23
New Orleans CityBusiness
2025-09-19
2025-07-16
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