Randstad Digital Americas · 11 hours ago
Help Desk Analyst - Scottsdale, AZ
Scottsdale, AZ
Contract
Onsite
Entry Level
$17/hr - $20/hr
1+ years expRandstad Digital Americas is seeking candidates for a Help Desk Analyst position. The role involves providing technical support to employees, contractors, and consultants, primarily through phone support, and includes monitoring production systems and resolving technical issues.
Information Technology & Services
Responsibilities
Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!
With oversight, provides entry level production and non-production support of applications and databases for software
Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness
Executes technical procedures to resolve production & non-production issues
Evaluates systems and processes in an effort to resolves technical problems
Implements effective solutions for break/fix issues
Develops knowledge of enterprise Systems
Demonstrates understanding and knowledge of client needs, concerns and challenges
Updates production and non-production support documentation and adheres to ITIL practices
Qualification
Required
1 year of Technical/IT Support, Helpdesk or desktop support
Preferred
Iphone/Mac support
Active Directory or Windows 11 experience
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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