Nomic AI · 2 days ago
Senior Customer Success
New York HQ
Full-time
Hybrid
Senior Level
5+ years expNomic is an AI platform focused on the design and construction of the Built World. They are seeking a Senior Customer Success Manager to manage enterprise customer relationships, drive adoption, and ensure measurable ROI through strategic partnerships and account ownership.
Artificial Intelligence (AI)Information Technology
Responsibilities
Own post-onboarding relationships for enterprise customers
Serve as the primary strategic partner to executive and operational stakeholders
Drive adoption across teams, projects, and departments
Lead renewals in partnership with Sales
Identify and execute upsell and cross-sell opportunities
Tie platform usage to measurable business outcomes and ROI
Guide customers in applying Nomic to workflows such as RFI response, submittal review, drawing QA/QC, and code compliance
Monitor account health and proactively address adoption risk
Run executive-level check-ins focused on value delivery
Provide structured customer feedback to Product and Engineering
Validate roadmap priorities with enterprise customers
Coordinate closely with Onboarding and FDE teams during expansion
Qualification
Required
5+ years in Customer Success, Strategic Accounts, or Technical Account Management
Proven experience owning enterprise renewals and expansions
Track record of growing large accounts through upsell and cross-sell
Experience building out processes and playbooks from scratch
Commercially minded and comfortable owning revenue outcomes
Credible with senior customer stakeholders
Strong understanding of technical or data-driven platforms
Preferred
Experience in AEC, infrastructure, or adjacent industries
Familiarity with ACC, Procore, Bluebeam, Egnyte, or BIM tools
Building out success teams
Benefits
Equity participation
Medical, dental, and vision coverage
Flexible PTO and paid holidays
Remote-friendly culture
Company
Nomic AI
Nomic is the domain-specific AI platform accelerating the design and construction of the Built World.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$17MKey Investors
Coatue
2023-07-13Series A· $17M
Leadership Team
Andriy Mulyar
Founder and CEO
Recent News
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