Iron Mountain · 4 hours ago
Senior Technical Writer
United States
Full-time
Remote
Senior Level
7+ years expIron Mountain is a company that provides expert solutions in records and information management. They are seeking a Senior Technical Writer to develop technical enablement resources for various audiences, ensuring the success of implementation projects and enhancing customer product use.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Independently write and edit technically accurate, high-quality content
Assess core personas and their motivations and develop the appropriate content to support them
Determine the clearest and most logical way to present product information for user comprehension
Act as user advocate in the creation and review of UX content
Generate innovative ideas for content development and delivery
Collaborate with subject-matter experts, including product managers, software developers, professional services, and partners to gain an understanding of topics and user and content needs, create content for documentation and user interfaces, and help define product language and terminology
Maintain and update content as the product evolves
Implement content feedback channels to identify and solve problems via documentation
Provide mentorship to other writers
Contribute to defining language styles, including the look, feel, mood, and voice for all content types
Contribute to departmental strategy, processes, standards, and procedures
Mentor more junior members of the team
Qualification
Required
7+ years technical writing experience for a SaaS/PaaS company
Bachelor's degree in English, Technical Writing/Communication, or related field
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Willingness to take on new challenges and build on current skills
Exceptional analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Ability to edit, write, and revise all technical material for consistency and accuracy
Passion to learn and understand software implementation, API integration, and SaaS delivery workflows
Proficiency with technical writing tools, Paligo a plus
Knowledge of server-oriented architectures and web platform applications with the ability to interact with engineers with APIs and REST services topics
Experience documenting APIs a plus
Working knowledge of AI, AI Agents, machine learning (ML), ML data preparation techniques, and/or machine learning models a plus
Familiarity with content delivery platforms a plus
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
H1B Sponsorship
Iron Mountain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase