UnityPoint Health · 21 hours ago
Patient Registration
Des Moines, IA
Part-time
Onsite
Entry, Mid Level
2+ years expUnityPoint Health is a recognized healthcare provider committed to its team members. The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process while addressing patient inquiries and supporting administrative tasks.
Health CareHospitalMedical
Responsibilities
Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate
Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies
Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative
Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer)
Balances cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for and balance transactions
Identifies patients in financial hardship and refer to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance
Performs followup visits to patients in nursing areas, ER treatment room or clinical departments to obtain additional registration information, documents and/or signatures. Followup may be performed via phone if appropriate to the situation (making sure a witness is present, if necessary)
Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested
Work or shifts at any of the 3 campuses (ILH, IMMC, and West) could be a possibility for Patient Access roles
Qualification
Required
High School Diploma or equivalent required
Prior customer service experience is required
Valid driver's license when driving any vehicle for work-related reasons
Technical aptitude – ability to learn new systems quickly
Data entry
Communication – both written and verbal
Customer/Patient focused
Interpersonal skills
Managing priorities
Multicultural sensitivity
Planning/organizing skills
Problem solving
Professionalism
Teamwork
Preferred
Associates Degree or DMACC Patient Access Certificate preferred
Two years of experience in a hospital patient access/patient accounts department, medical office/clinic or insurance company
Experience interacting with patients and a working knowledge of third party payers
Experience conducting financial conversations requesting payment for services
Prior experience with verification and payer benefit and eligibility systems
Knowledge of medical terminology
Flexibility of schedule
EPIC
Benefits
Paid time off
Parental leave
401K matching
Employee recognition program
Dental and health insurance
Paid holidays
Short and long-term disability
Pet insurance
Early access to earned wages with Daily Pay
Tuition reimbursement
Adoption assistance
Company
UnityPoint Health
UnityPoint Health is an integrated health system that provide a full range of coordinated care to patients and families.
10001+ employees
H1B Sponsorship
UnityPoint Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.19MKey Investors
Baldrick's Foundation
2025-11-20Grant
2014-02-12Grant· $0.19M
Leadership Team
MarCia Ekworomadu
Vice President, Operations- Oncology Service Line
Carmen Kleinsmith
Chief Nursing Officer
Recent News
Corridor Business Journal
2025-12-18
2025-12-02
Company data provided by crunchbase