Cottingham & Butler · 22 hours ago
Account Manager
Dubuque, IA
Full-time
Onsite
Mid LevelCottingham & Butler is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for clients. The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients, ensuring their inquiries are addressed promptly and accurately while collaborating with internal departments to provide high-quality service.
Financial ServicesInsurance
Responsibilities
Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate
Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal
Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs
Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions
Qualification
Required
Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate
Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal
Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs
Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions
Strong verbal and written communication skills
Proficiency in Excel
High responsiveness to client inquiries
Ability to develop and deliver presentations in group settings
Strong interpersonal skills to build trust-based relationships with clients
Excellent problem-solving and cost-analysis abilities
Ability to work effectively with teammates and demonstrate professionalism in language and behavior
Company
Cottingham & Butler
Cottingham & Butler is the 35th largest insurance broker in the US.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase