Customer Success Engineer jobs in United States
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Fern · 1 day ago

Customer Success Engineer

positionNew York (Brooklyn)
timeFull-time
remoteHybrid
seniorityMid Level
money$140K/yr - $200K/yr
date3+ years exp

Fern is a company dedicated to providing a world-class API toolkit for software companies. As a Customer Success Engineer, you will serve as the technical architect for customer success, ensuring that clients successfully integrate and utilize the platform while translating their feedback into product improvements.

Artificial Intelligence (AI)Data IntegrationDeveloper APIsDeveloper ToolsInformation TechnologyOpen Source

Responsibilities

Own customer relationships: You’ll be the primary technical point of contact for customers—CTOs, VPs of Engineering, and developers alike. When something breaks, needs clarification, or could be better, you’re the first call
Unblock customers quickly: Help customers integrate Fern into their stack (e.g., CI/CD), debug issues, and adopt best practices. This may involve diving into our codebase to make improvements
Translate feedback into product improvements: Identify feature gaps, confusing workflows, or out-of-date documentation that slow down our users. Work with product and engineering to turn that feedback into shipped improvements
Influence the roadmap: Some customer requests are small fixes; others challenge core product assumptions. You’ll provide the context needed to build what customers actually want

Qualification

Customer Success EngineeringAPI experienceCode understandingTechnical communicationTypeScript familiarity

Required

3+ years of experience in a technical, customer-facing role (Customer Success Engineer, Solutions Engineer, Forward Deployed Engineer, or founder)
Strong communicator who enjoys solving technical problems with customers
Comfortable reading and understanding code; willing to work across multiple languages
Experience working with APIs and developer tooling

Preferred

TypeScript familiarity is a plus

Benefits

Prime office location in the heart of Williamsburg, Brooklyn
Free meals (breakfast, lunch, and dinner)
Health, dental, and vision insurance
Unlimited vacation
Flexible WFH policy
Domestic and international team offsites

Company

Fern

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Start with an API spec. Generate SDKs in multiple languages and API documentation tailored to your brand.
dateFounded in 2022
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.buildwithfern.com/

Funding

Current Stage
Early Stage
Total Funding
$22.28M
Key Investors
Bessemer Venture Partners
2026-01-08Acquired
2025-04-10Series A· $9M
2024-10-16Series Unknown· $12.78M

Leadership Team

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Danny Sheridan
Co-Founder & CEO
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Deep Singhvi
Co-Founder
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Company data provided by crunchbase