Convene · 1 day ago
AV Operations Specialist
San Francisco, CA
Full-time
Onsite
Mid Level
$71K/yr - $80K/yr
3+ years expConvene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. They are seeking an AV Operations Specialist to support technology services for meetings and events, ensuring excellent client experiences through effective AV management and customer service.
Commercial Real EstateCoworkingDigital MediaEvent ManagementEventsHospitalityVirtual Workforce
Responsibilities
Provide and support all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware
Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems
Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival
Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors
Attend PEO, Pre-Con, and pre-production meetings as needed
Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions
Develop and maintain positive relationships with clients and assist with any reasonable requests during programs
Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event
Assist in any areas of daily operation
Participate in collaborative project efforts with both the technology team and other departments
Review all departmental SOPs on a quarterly basis
Maintain and uphold Convenes cultural standards
Perform other duties as requested by management
Show initiative and drive to solve problems
Portray a polished, professional image according to Convene dress code standards
Qualification
Required
3+ years' experience in supporting AV and IT equipment and computer software systems
Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
Possess a basic understanding of Crestron and other central control systems
Basic knowledge of data networking principles, architecture, and applications
Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers
Proficient in Microsoft Office and Apple iWorks suite of business applications
Flexible, long, and weekend hours sometimes required
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Ability to climb and work on a ladder for lengthy periods of time
Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders
Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
Lighting: Familiarity with Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging
IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT
Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus
Preferred
Customer service or hospitality experience preferred
Benefits
Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
401K with company match and support for education, courses, and certifications.
Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
Company
Convene
Convene is a hospitality company that designs places to meet, work, and host events.
501-1000 employees
H1B Sponsorship
Convene has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (4)
2022 (7)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$281.55MKey Investors
ArrowMark PartnersBrookfield Property PartnersConversion Ventures
2022-07-12Series Unknown· $1.05M
2018-07-10Series D· $152M
2017-05-01Series C· $68M
Leadership Team
Ryan Simonetti
CEO & Co-Founder
Recent News
2025-09-17
Company data provided by crunchbase