Qualtrics · 10 hours ago
UX Research and Intelligence Scale and Process Manager
Seattle, Washington, United States
Full-time
Hybrid
Senior Level
$174K/yr - $249K/yr
5+ years expQualtrics is a leading software company focused on Experience Management, serving over 18,000 clients globally. The UX Research and Intelligence Scale and Process Manager will be responsible for scaling and optimizing the UX research function, implementing efficient processes, and managing cross-functional collaborations to enhance the quality of insights across the organization.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Own effectively scaling and optimizing UX Research operations by implementing streamlined processes, tools, and infrastructure that enhance team efficiency and output quality
Lead cross-functional collaboration with research leadership and partner teams to ensure alignment and consistency in UX insights across the organization
Drive operational excellence by establishing and tracking key metrics (e.g., study lead times, recruitment success rate) to continuously improve research lifecycle workflows
Build and manage a high-performing recruitment function that delivers diverse and engaged participant pools efficiently and ethically
Ensure compliance with research ethics and data privacy regulations, maintaining trust and integrity in all research activities
Proactively evaluate and integrate new research technologies and AI tools to enhance team productivity and insight sharing
Articulate and evangelize your strategic vision for research ops as a core function of the future of the research organization
Develop and implement systems such as data repositories and research reference libraries that enable researchers to share their knowledge effectively with each other and their stakeholders
Leverage AI tools for their potential to support research sharing and summarization
Develop and implement systems that facilitate the research team’s ability to ingest and leverage diverse data sources (analytics, support data, Customer Advisory Board (CAB) feedback etc.) in their work
Build out a dedicated recruiting function that accelerates UX research initiatives, including developing request processes and prioritization frameworks
Train and supervise recruitment coordinators
Develop and implement standardized, ethical, and efficient processes for sourcing, screening, scheduling, and compensating research participants across various demographics and study types
Partner with Research leaders to establish rapid testing optimization programs including defining guidelines for researcher and designer-led studies, and exploring potential for automated rapid testing
Work with researchers to define, document, and socialize best practices, templates, and workflows for the end-to-end research lifecycle (from planning and scoping to data storage and sharing)
Establish and track operational metrics (e.g., study lead time, recruitment success rate, tool utilization) to identify areas for improvement
Act as customer zero for Qualtrics strategy and research product and design team, leveraging internal tools when possible; providing feedback when not
Manage and maintain the suite of tools and platforms used by the UX Research team (e.g., participant databases, remote testing platforms, data analysis software)
Evaluate new technologies and solutions to enhance research capabilities and efficiency
Qualification
Required
5+ years of experience in an operations-focused role, with at least 3 years directly supporting a UX Research, Design, or equivalent function
Strong people-management skills, including hiring, training, mentoring and supporting rapid-testing focused researchers and recruitment coordinators
Demonstrated experience designing, implementing, and scaling operational processes for a centralized research team
Expertise managing research recruitment platforms and participant databases
Strong project management skills, with a track record of managing complex, cross-functional initiatives
A service-design approach and mindset
Strong collaboration skills and the ability to partner effectively with internal teams and research leadership
Excellent written and verbal communication skills, with the ability to clearly document complex processes and standards
Deep understanding of research ethics, data privacy, and consent best practices (e.g., GDPR, CCPA)
Bachelor's degree in Business Administration, HCI, Design, Information and Library Science or a related field
Work authorization in the United States
Preferred
Familiarity with various research methodologies (qualitative and quantitative)
Experience working with cross-cultural and international teams and partners
Experience conducting primary UX research
Experience with service design
Experience with budget planning and vendor management
Experience working with Qualtrics tools (Qualtrics certification is a plus)
Certification in project management (e.g., PMP, Scrum Master) is a plus
Post-graduate degree in Business Administration, HCI, Design, Information and Library Science or a related field
Benefits
$1800 Experience bonus to be used for an “Experience” of your choosing
QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
Medical, dental, vision, life and disability
401(k) with match
Paid time off
A wellness reimbursement
Mental health benefits
An experience bonus
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Company data provided by crunchbase