Pomeroy · 8 hours ago
Onboarding Specialist
Matawan, NJ
Full-time
Onsite
Mid Level
$60K/yr - $65K/yr
3+ years expPomeroy is seeking an onsite New Store Concierge (Onboarding Specialist) in Matawan, NJ for a full-time direct hire role. The Store Concierge is responsible for welcoming, guiding, and supporting new stores through their onboarding process while building strong relationships with store owners and managers.
Consulting
Hiring Manager
David Johnson
Responsibilities
Serve as the primary point of contact for new store owners and managers throughout the onboarding process
Build trusted relationships and function as an internal advocate for store needs and priorities
Deliver a white-glove onboarding experience that reflects company partnership values
Coordinate onboarding efforts across internal teams, vendors, and stores to ensure alignment and seamless experience
Assist/Lead bi-weekly internal ‘Conversion checklist calls’ with internal teams
Guide new stores through what to expect during the onboarding process, including required forms and documentation, systems access, training, etc
Translate store needs into actionable requirements for internal partners and communicate status back to the store
Assess goals and readiness to tailor onboarding support and connect stores with appropriate resources
Provide timely guidance and hands-on support to maintain progress
Anticipate challenges and address issues before they impact onboarding
Identify and resolve gaps or miscommunications, ensuring clear next steps and follow through
Monitor 30 days’ post-opening progress and proactively connect stores with additional resources as needed
Capture early feedback and surface insights to improve the onboarding experience for future stores
Qualification
Required
Strong organizational and coordination skills with the ability to manage multiple initiatives simultaneously
Excellent communication and people skills with a service-oriented mindset
Sense of urgency and confidence in elevating issues internally for resolution (as necessary)
Proven ability to work cross-functionally and influence without direct authority
Comfortable delivering informal training and operational guidance
Proficiency in Microsoft Office and relevant onboarding, project management, or CRM systems
Preferred
Bachelor's degree or equivalent work experience preferred
3–5 years of experience in onboarding, operations, customer success, account management, or a related role
Benefits
Tolls/mileage expenses will be reimbursed
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase