Benco Dental · 11 hours ago
Dispatch Specialist
Pittston, PA
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $18/hrBenco Dental is the largest privately owned, full-service dental distributor in the United States, and they are seeking a Dispatch Specialist to assist in driving dentistry forward. The Dispatch Specialist will be responsible for receiving and responding to customer inquiries and issues, ensuring effective communication and service delivery.
DentalHealth CareManufacturingMedicalMedical Device
Responsibilities
Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely
Efficiently cover phones for service calls as needed
Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls
Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs
Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve
Research information needed to handle requests for credit or billing problems
Enter basic part orders using the manufacturer number or the item number if needed
Accurately bill all service invoices using correct item numbers, quantities, and van stock
Keep accurate records of deleted or cancelled calls
Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service
Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations
Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude
Qualification
Required
High school diploma/GED
Ability to work 2 days onsite in Pittston, PA
Preferred
Customer Service experience preferred
Benefits
Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package Effective on Day 1
Paid Time Off Program
Profit Sharing
Associate Discounts and Community Giveback Programs
Hybrid work schedule (2 days a week onsite required)
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
Company
Benco Dental
Benco Dental is an American dental product and equipment distributor based in Pittston, Pennsylvania.
Founded in 1930
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Karen Friar
Chief Financial Officer
Recent News
DelveInsight Business Research LLP
2025-08-27
Company data provided by crunchbase