Brainotech IT Solutions GmbH · 11 hours ago
Network Technician
New York, United States
Part-time
Onsite
New Grad, Entry Level
$35/hr - $35/hrBrainotech IT Solutions GmbH is seeking a Dispatch Engineer freelancer for a ticket-based role. The primary responsibility includes handling all desktop device incidents and providing support for hardware and software issues.
ConsultingHardwareInformation TechnologyIT Infrastructure
Hiring Manager
Mariam K.
Responsibilities
Handle all Desktop Device incidents (hardware, software, connectivity) and drive them through to resolution
Provide IMAC (Install, Move, Add, Change) and Desk Side Support services
Manage both hard and soft break-fix support for laptops and desktops
Deliver support and lifecycle maintenance of all field desktop devices, including remote management where applicable
Ensure deployment, patching, updates, and hardware replacement using vendor-provided spares
Monitor and manage standard hardware/software environments, including OS and Office applications
Analyse incident data and Service Desk logs to identify training gaps or automation opportunities for end-users
Ensure each device is imaged with the correct standard OS image and company-compliant configurations
Monitor antivirus and security compliance across all endpoints; take corrective action in case of deviation
Provide VIP support as per contract terms and serve as the primary on-site IT contact if no other support teams are available (e.g., for MI calls)
Collaborate closely with the remote service desk and escalation teams as needed
Qualification
Required
Experience with desktop/laptop troubleshooting, OS installation, hardware swaps
Familiarity with enterprise tools (SCCM, remote desktop tools, ticketing systems)
Strong communication and client-handling skills
Self-driven, punctual, and able to work independently
Understanding of basic networking, antivirus, and security protocols
Preferred
Skillset: EUC Level 1 (Desktop Support)
Support Type: Ticket-based (Hourly/Daily)
Contract: Freelancing
Company
Brainotech IT Solutions GmbH
Brainotech IT Solutions offers new IT and network solutions to business markets across a broad variety of regulated IT support services to its global clientele.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase