Columbia University Irving Medical Center · 21 hours ago
Director, Operations
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$140K/yr - $150K/yr
5+ years expColumbia University Irving Medical Center is a global leader in psychiatric care, committed to innovation and excellence in clinical medicine, education, and research. The Director of Operations will oversee practice manager staff across multiple locations, standardize protocols, and ensure high-quality healthcare service delivery while fostering a collaborative team environment.
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Responsibilities
Works in conjunction with Department Leadership and Chief Operating Officer to maintain healthy, efficient practices here at the Columbia University Medical Center campus, as well as offsite at locations throughout Manhattan and Westchester
Responsible for standardizing protocols and workflow processes across all sites to ensure physician and patient satisfaction and high quality of healthcare service delivery across all clinical locations
Serves as point of contact for daily operations issues at all sites across Department of Psychiatry, escalates issues as necessary to appropriate leadership
Must be able to travel between sites across the Westchester/Manhattan area (as well as any future sites). Conducts site visits periodically to ensure that each site is acting in accordance with the Department and institution regulations and guidelines. Visits to ensure that all sites feel connected to the main campus
Works with site and practice managers to address staffing needs, and to anticipate future growth opportunities
Works with site and practice managers to understand workflow challenges and proactively provides solutions
Financial oversight for offsite clinical locations: Responsible for reconciling and managing discretionary budgets related to operational and administrative expenditures across all site locations. Works with finance team and clinical leaders at each site to prepare and submit site specific budgets on a fiscal year basis while ensuring appropriate compliance and adherence to department and institutional policy
Multi-site management and workforce leadership: Oversees Practice Managers to ensure patient workflow pathways are appropriately documented for each location and clinical program
Organizational and workflow design and efficiency: Coordinates with senior clinical leadership and Patient Intake team and Call Center to ensure that patients are appropriately triaged and have access to the Columbia Doctors Psychiatry clinical services
Leadership presence and influence: Liaises with clinical services administration and VC for Clinical Affairs to ensure that administrative and HR processes are aligned and streamlined. Ensures effective and efficient communication between all parts of the Department as outlined in the reorganizational plan
Qualification
Required
Bachelor's degree required or equivalent in education and experience, plus 5 years related experience
Must successfully complete online systems training requirements
Strong organizational skills, ability to set priorities and manage multiple competing priorities concurrently
High degree of attention to detail
Foster credibility and establish collaborative working relationships with customers, management peers, and staff
Clear and concise written and verbal communication
Demonstrated working expertise with Microsoft Office products, especially proficiency with Excel
Prior experience with complex budgeting, fiscal monitors and controls
Proven ability to work on highly complex, time sensitive projects with limited direction, meeting critical deadlines
Demonstrated acute attention to detail, critical thinking and judgement, as evidenced by minimal errors in complex reports
Well-developed critical thinking skills
Well-developed ability to exercise discretion
Approaches situations with self-confidence
Adaptable to diverse personalities and situations
Can tolerate ambiguity
Ability to have difficult conversations with grace and poise
Good judgement: ability to think through a situation and plan a credible course of action
Curious of mind; likes to learn
Preferred
Master's degree preferred
EPIC Familiarity
Experience with Psychiatry preferred
Benefits
Columbia University offers a range of benefits to help you, and your dependents stay healthy, build long-term financial security, meet educational and professional goals, and more.
Company
Columbia University Irving Medical Center
Columbia University Irving Medical Center is a clinical and educational enterprise that offers medical, dental, and nursing services. It is a sub-organization of Columbia University.
10001+ employees
H1B Sponsorship
Columbia University Irving Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Late StageLeadership Team
D
Donna Lynne
Senior Vice President and COO
Recent News
2025-10-17
2025-10-06
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