Proofpoint · 12 hours ago
Team Lead, Customer Engineering (SRE) - Data Security
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
$123K/yr - $194K/yr
8+ years expProofpoint is a global leader in human- and agent-centric cybersecurity. They are seeking an experienced Team Lead, Customer Engineering to ensure the operational success of DSPM in customer environments, focusing on reliability and customer engagement.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Own operational health and reliability of DSPM across customer environments
Act as a senior technical point of contact for customers during escalations and complex issues
Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers
Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations
Define and maintain operational health signals and dashboards for customers and internal teams
Provide structured, written feedback to Product and Engineering based on production and customer experience
Lead and mentor a team of Customer Engineers with high standards for technical and communication quality
Qualification
Required
8+ years of experience in SRE, DevOps, Platform Engineering, or senior Technical Support roles
2+ years of technical team leadership or mentorship experience
Strong hands-on experience operating cloud-native systems on AWS
Proven experience debugging complex, distributed systems in production
Demonstrated ability to communicate clearly and directly with customers in high-pressure situations
Strong written communication skills, including customer-facing summaries and internal technical documentation
Experience managing customer escalations end-to-end, from diagnosis through resolution
Preferred
Experience in customer-facing roles supporting enterprise SaaS platforms
Background in security, data platforms, or regulated environments
Experience translating technical constraints into clear customer guidance
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Flexible time off
A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
A three-week Work from Anywhere option
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase