Collectors · 19 hours ago
Customer Relations Lead, PSA
Santa Ana, CA
Full-time
Onsite
Mid, Senior Level
$28/hr - $28/hr
4+ years expCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a Customer Relations Lead to assist in leading and mentoring the team in their Customer Relations Center, ensuring customer issues are resolved and turnaround times are met.
Consumer ApplicationsConsumer ResearchConsumer Software
Responsibilities
Responsible for turnaround times in Customer Response Center and operationally ensuring the requests meet the turnaround time
Assisting CRC team members with all queries
Improving the CRC responses
Creating policies and procedures for the CRC team
Corroborating with I.T. to develop efficiency features to the CRC portal
Aiding with Label Correction, Research and Damage review responses
Tracking resolutions in a timely manner throughout Operations
Assisting the Claims department with Damage Reviews and resolving issues over the phone and email
Educates customers as to rationale for company procedures and policies
Qualification
Required
4+ years of Customer Service experience
Ability to read and comprehend instructions, correspondence, and memos; ability to write correspondence
Ability to multi-task, problem-solve, and track multiple customer issues at once
Ability to maintain turnaround times for CRC
Familiarity with PSA standards, values, services, and procedures
Ability to understand and relay company policies and procedures in-person and by email, phone and chat
Clear and professional oral and written communication skills in both positive or negative situations
Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things
Manages difficult or emotional customer situations while responding promptly to customer needs, solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time
Preferred
Associates Degree or equivalent preferred
Fluency in written and spoken Spanish is a plus
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
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