Walmart Canada · 2 weeks ago
Senior Manager, Technology Operations
Bentonville, AR
Full-time
Onsite
Senior Level
6+ years expWalmart Canada is seeking a Senior Manager, Technology Operations who is accountable for improving associate performance through technology enablement, performance insights, and operational optimization. This role involves partnering with various teams to deliver measurable improvements in productivity and efficiency for associates.
DeliveryRetailShopping
Responsibilities
Own the CES Associate Performance Optimization program and roadmap
Define performance improvement initiatives aligned to operational priorities and frontline realities
Identify performance gaps driven by tooling, process, training, or knowledge issues
Partner with Learning and Development to automate and personalize training and enablement
Collaborate with Quality and Analytics teams to leverage QA insights and performance data
Support deployment and adoption of AI assisted guidance, performance intelligence, and coaching tools
Observe associate workflows to identify cognitive load and execution bottlenecks and translate findings into technology and process improvements
Track and report performance improvements tied to productivity, quality, and ramp time
Drive measurable reductions in time to proficiency through improved tooling, training automation, and in workflow guidance
Drive adoption of tools and insights through strong change management and operational alignment
Ensure initiatives deliver sustained performance improvement and operational value
Qualification
Required
Bachelor's degree or equivalent experience in operations, technology enablement, or performance optimization
6 plus years supporting frontline associate performance, enablement, or workforce effectiveness programs
Experience translating performance data into actionable operational improvements
Strong collaboration skills across Operations, Learning, Quality, and Technology teams
Preferred
Experience with performance analytics, QA insights, or training automation
Familiarity with LMS platforms, knowledge systems, or agent assist tools
Experience operating in large scale, high volume service environments
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase