Serco · 5 hours ago
Deputy Director of IT
Virginia, United States
Full-time
Onsite
Director/Executive
8+ years expSerco is a leading provider of vital services across Defense, Citizen Services, and Transportation in North America. They are seeking a Deputy Director of IT who will provide critical IT leadership for the CMS contract, overseeing IT operations, service delivery, and Agile program management while leading application development and delivery in an AWS cloud environment.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
Responsibilities
Lead and scale IT operations, Agile program management and Service Delivery organizations, ensuring strategic alignment with CMS and Serco priorities
Serve as a principal IT advisor to the IT Director, senior stakeholders, internal partners and the customer, guiding technology investments, architecture decisions and project implementation
Integrate IT strategy with organizational goals and program level goals, driving measurable improvements in service delivery, compliance and customer satisfaction
Further institutionalize Agile framework and SAFe methodologies to accelerate delivery, improve responsiveness, and foster continuous improvement across teams
Oversee the full life-cycle of CMS application development, from design and development to deployment and optimization
Create time and cost estimates for the implementation of new or revised application systems to meet the current needs of the organization
Build trusted relationships with CMS, internal Serco leadership, cybersecurity, architecture and product teams to ensure transparency and shared success
Support the IT operations, Service Delivery and Agile requirements of other programs as directed
Qualification
Required
Bachelor's degree in computer science, information technology, or a related field (A comparable combination of education, work experience, and training may be substituted for education requirements)
Minimum 8 years of enterprise IT operational or development experience, including management experience of 50+ person organizations
Expert ability to manage application development at scale, employing SAFe (Scaled Agile) and other appropriate methodologies
Experience developing and supporting mission-critical applications optimized to run in the cloud and virtualized environments
Extensive knowledge and understanding of Government contracting and regulatory compliance (preferably in the healthcare environment) necessary to successfully perform job responsibilities
Excellent organization, prioritization, analytical, and problem-solving skills to effectively manage areas of responsibility and attain goals in a fast-paced environment
Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, government regulators, and senior executive leadership
Ability to negotiate, influence, and reach satisfactory results in a team environment
Ability to travel up to 25%
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
H1B Sponsorship
Serco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2022 (12)
2021 (12)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
Company data provided by crunchbase