Best Western Hotels & Resorts · 2 hours ago
Associate Program Manager - Hybrid AZ
Phoenix, AZ
Full-time
Hybrid
Entry Level
1+ years expBest Western Hotels & Resorts is a global leader in hospitality, inspiring travel through unique experiences. The Associate Program Manager will support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives, enhance program engagement, and deliver meaningful experiences that drive satisfaction, retention, and brand loyalty.
Responsibilities
Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity
Maintain strong vendor relationships to support timely and accurate fulfillment
Analyze problems, research relevant information, and implement effective solutions
Assist in the development and execution of loyalty marketing campaigns and promotions
Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives
Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications
Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities
Maintain and update loyalty program documentation, FAQs, and internal knowledge bases
Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs)
Ensure compliance with brand standards and legal guidelines in all marketing communications
Prepare presentations and reports for internal stakeholders and leadership
Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value
Qualification
Required
Minimum 1-3 years of experience in a Corporate Marketing environment, preferably hospitality
Two-year college degree or equivalent certification preferred
Proficient in Microsoft Office Suite and related business software
Ability to manage multiple priorities in a fast-paced environment
Ensures quality customer care by handling correspondence emails regarding Award fulfillment
Excellent written and verbal communication skills
Attention to detail and strong time-management skills
The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals
Consistently meets deadlines, maintaining high standards of quality and efficiency
Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job
Benefits
Medical/Dental/Vision available day one
Vacation/Sick- accruals start day one
Paid company holidays and personal holidays to celebrate what’s important to you
401K - company contribution and match (U.S.)
Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
Employee discounts/hotel discounts
Free financial and health wellness programs
Tuition Reimbursement
Company
Best Western Hotels & Resorts
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel company within the BWH℠ Hotels global enterprise.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Cuculic
President and CEO
Danté Roberts Sr
Chief Technology Officer
Recent News
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