SPS · 11 hours ago
Client Service Supervisor
New York, NY
Full-time
Onsite
Mid, Senior Level
$24/hr - $25/hr
3+ years expSPS is an award-winning employer offering outsourcing solutions across the globe. The Client Service Supervisor will manage a team in the Lobby Concierge department, ensuring high levels of customer service and overseeing day-to-day operations.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Manage a team and oversee the day-to-day operation in the Lobby Concierge department and assist Site Messenger Lead with the messenger center operation when needed
Execute all functions of the Client Service Associate
Ensure Policies and procedures are always being followed and enforced
Ensure that everyone provides tenants and visitors with high level customer service
Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc
Follow up on employee requests and make sure they are carried out in their entirety; eagerness to learn new information and adapt to changes as they arise
Manage the team’s schedule and time off
Arrange coverage when there is a call-out or schedule Pay Time Off (PTO)
Ensure employee’s timecard is accurate and approved by end of day on Fridays
Train and coach new staff and backfill
Counsel employees when necessary and keep record of event
Issue warnings to employee when necessary
Maintain good communication with Team, Manager and Building office
Responsible for all Brookfield and SPS documentation and procedures
Provide Quarterly reports / QBR to Manager on Visitor Center and Messenger
Coordinate team’s schedule and request floater when someone is out
Arrange coverage for after-hours tenant event
Execute tenant related requests and inquiries
Liaison between Tenant and Visitors
Update the ops manual and continuity plan as needed
Ensure all backfills and new hire signs off on the Rule of Conduct, Call out and PTO request sheet
Provide feedback on Backfills to FSS coordinators
Order uniforms for new hire after 90 days
Keep uniform clean during the shift; making sure you submit items for cleaning on a specific day of the week for pick-up; Inform the dry-cleaning vendor of any issue with uniforms (Ex. Missing buttons)
Keep track of weekly uniform dry cleaning
Execute yearly performance review
Provide coverage for building management office reception as needed
Report all injury incident to Building Office and SPS management
VIP Greeter- Required to greet VIP visitors and expedite their process through the turnstiles
Qualification
Required
Ability to lead a team of staff and backfills
Possess the willingness to learn all aspects of the job
Self-Motivator
Communicate clearly and effectively (verbal and writing)
Ability to go above and beyond when necessary
Must be organized and detail oriented
Able to multi-task and handle high volume of both internal and external guests
Must have strong customer service skills
Must be computer savvy
High School Diploma (or equivalent) required
Minimum of 3+ years of experience in high level relationship building and operational management
Previous management/ supervisor experience overseeing 5-10 employees
Ability to build business relationships and interact effectively with “C” level executives
Solid understanding of selling skills
Exceptional computer skills
Driven by client satisfaction, with proven track record of diplomacy and ownership
Strong integrity, solid business ethics
Strong team approach to account management
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Physically able to talk on the phone and input data simultaneously
Ability to lift or move 40 lbs. or greater frequently
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness
Some local travel is required for this position. Approximately up to 25%
Preferred
Bachelor's Degree or higher preferred
Industry related experience a plus
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase